Caliber Collision
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Review highlights
"Kevin and the women at the front desk are so helpful and knowledgeable."
"Quality of service/work & communication was outstanding."
"Staff and Manager, Ryan, was extremely helpful and respectful of my time."
Overview
Categories
Auto body shop, Auto bodywork mechanic, Auto dent removal service
Directions
4731 Eubank Rd
Richmond, VA, 23231
Phone number
Call: (804) 716-2635Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
Closed
Description
Caliber Collision didn’t become the nation’s leading collision repair provider by accident. With our team of highly skilled certified technicians and state-of-the-art equipment, we are committed to excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
Reviews (34)
Feb 06, 2025
Friendly staff when called to ask questions regarding vehicle and liked the updates that I was receiving during the repair of my vehicle
Feb 06, 2025
Muy profesional. Excelente trabajo Es un taller que desde el principio es muy profesional. La comunicación es lo que inspira confianza. Te informan de cómo va el proceso en todo momento. hacen un trabajo de alta calidad, muy recomendable
Feb 06, 2025
Aimee and Karla greeted me with a smile and Ms Vicki was really nice. All of the ladies were very professional and the office was clean too. It was a convenience to have access to the refreshments in the lobby. I would def recommend Caliber! Thank you!
Feb 04, 2025
Professional Craftsmen with Superior Artistry
Jan 31, 2025
Aimee and Karla were very welcoming and friendly as soon as I arrived. They were very accommodating in getting my rental car over extremely quickly as well. 10/10 service!
Jan 31, 2025
Got in an accident while on a weekend getaway, and insurance sent my car to Caliber. Their communication was incredible. They did a beautiful and timely job. Their staff was friendly and helpful when I called and asked questions. I would recommend them for anyone in need of repairs. It was an incredibly smooth experience for such stressful circumstances.
Jan 31, 2025
Great job and good customer service Karla and Aimee!!!!
Jan 31, 2025
I came in late and they took me as soon as I walked in with no problems Karla and Aimee were the best!!!! Way to go Caliber!!!
Jan 31, 2025
Karla and Aimee services were impeccable Aimee walked around the car with me and Karla helped me with the refreshments and the popcorn was delicious I was very pleased with everything
Jan 31, 2025
They was very professional & kept me updated on my vehicle.
Jan 31, 2025
WORST EXPERIENCE EVER!! FIRST GO AROUND THEY PAINTED THE PARTS THE WRONG COLOR, I HAD TO PROVIDE THEM WITH THE CORRECT PAINT CODE AND THERE WERE RUNS IN THE PAINT (2024 CAMRY). ON THE SECOND VEHICLE (BOTH DAMAGED AT THE SAME TIME). WAS CALLED FOR PICK UP AND THE GRILL "COULD NOT" BE PAINTED AS IT WAS AND THEY MADE THE DECISION TO PAINT IT ALL ONE COLOR INSTEAD OF GIVING US A OPTIONS. FRONT HOOD WAS NOT PAINTED HOW WE DISCUSSED AND THE LIP OF THE HOOD HAD LEFT OVER BONDO AND PAINT RUNS ALL ALONG THE EDGE AND THE SCRATCHES DOWN THE SIDE OF THE TRUCK WERE NOT ADDRESSED AND YOU COULD SEE THE WAX PEN MARKS WHERE THEY WERE SUPPOSED TO BUFF SCRATCHES AND JUST LEFT IT UNDONE. WE MADE SEVERAL TRIPS TO SO CALLED PICK UP COMPLETED VEHICLES WHEN THEY WERE OBVIOUSLY NOT DONE!! TOOK THEM 3 MONTHS TO JUST GET THEM ACCEPTABLE.
Jan 24, 2025
Staff was very friendly! Aimee and Karla were very helpful in setting up my vehicle repair. Would recommend Caliber!
Jan 17, 2025
Aimee, Karla, and Torie were really kind and answered all my questions! Plus they helped with the coffee maker. A good experience at this office.
Jan 17, 2025
Caleb Karla Aimee and Torie were friendly and professinal
Jan 17, 2025
Crystal is the most friendly and helpful customer service representative ever! And, the technicians did a beautiful job repairing my car!
Jan 17, 2025
Rakel and Karla were very friendly, helpful and professional towards leading in the right direction !
Jan 17, 2025
Thank you so much my car look so good 10 out of 10
Jan 17, 2025
Torie, Karla, and Aimee made me feel ‘welcome’ and they were very nice.
Jan 17, 2025
Wonder place, always sending my vehicle here
Jan 10, 2025
Great customer service Karla n Aimee very helpful great experience with these ladies these are great people to have on there team god bless these ladies
Jan 10, 2025
Great job Karla with your customer service Thank you
Jan 10, 2025
I received great customer service from Aimee and Karla I did not have to wait Thank you ladies
Jan 10, 2025
Karla and Aimee were very sweet and kind Appreciate it to the fullest Thanks Caliber
Jan 10, 2025
This place refuses to take vehicles for repairs out of pocket. Our vehicle was hit by an uninsured driver and our insurance wouldn't cover the damage, so we intended to pay for the repair out of pocket (the repair cost was less than $5,000). Caliber REFUSES to work with any customer directly - they only are willing to work with insurance companies directly. Pretty stupid business model to turn away customers who come with cash in hand. Plenty of other more reputable repair options in the Richmond area. Stay away from Caliber.
Jan 07, 2025
Best shop I’ve taken my vehicle too HANDS DOWN! Thanks guys
Jan 07, 2025
Great place to get you car worked on!
Jan 07, 2025
Greatest service I ever had.
Jan 07, 2025
I called to make sure that they had an available to repair my car. They told me yes and to bring it in Dec 3rd which I did and that was my biggest mistake. It took them 2weeks to start on my car and I only had the rental for 3weeks. I called Heather to figure out what is taking so long because it’s not a huge damage on my car. She told me that some parts for my vehicle is taking longer to receive and it should be done before Christmas. I was like ok and I return the rental because my $600 limit was up. I call back today and now heather is telling me it’s not going to get done until after Christmas. She is the most unprofessional and unorganized person I’ve ever talked to and I will NEVER take my car there ever again. They lied to me about a lots of things. instead of telling me they didn’t have an available for my vehicle and to take it somewhere else. Please, DO NOT take your vehicle there. It’s Dec 23rd and I don’t have my vehicle. I have to call my insurance company because they people are phony!!
Jan 07, 2025
My experience here was great! The customer service was excellent. Everyone was kind and willing to help. Highly would recommend
Jan 07, 2025
Quality work and great customer service!
Jan 07, 2025
Working with Danielle was a wonderful experience. She navigated a complicated issue, finding resolution quickly and efficiently. I felt supported and informed throughout the whole process of fixing my car and she went above and beyond to provide the best customer service possible. I can’t say enough positive things about Danielle and her team including Rakel and the mechanics who worked behind the scenes. Thank you Danielle!
Dec 07, 2024
All I can say is WOW! From my first interaction to delivery, my experience was perfect! They kept me informed through every step and really went above and beyond for me. I will for sure bring my vehicle here next time I’m in an accident (but hopefully I won’t need to lol)
Dec 07, 2024
Had a great experience here working with Caleb Poppell!
Dec 07, 2024
I had an excellent experience with this collision center! Caleb and Rekel provided top-notch customer service, keeping me updated every step of the way. The service was fast, efficient, and the team went above and beyond to ensure everything was handled smoothly. Highly recommend!