Caliber Collision
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Review highlights
"Caliber is the best. They are fast polite and worked with my insurance company flawlessly. They did a great job on my car door damage and paint. You would never know it …"
"I must say I was highly impressed with the service, staff and the repairs."
"The employees were nice enough, but the quality of the work was not great."
Overview
Categories
Auto body shop, Auto bodywork mechanic, Auto dent removal service
Directions
4425 Aicholtz Rd
Cincinnati, OH, 45245
Phone number
Call: +1 513-753-6789Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
Closed
Description
Caliber Collision didn’t become the nation’s leading collision repair provider by accident. With our team of highly skilled certified technicians and state-of-the-art equipment, we are committed to excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
Reviews (26)
Feb 01, 2025
UPDATE Unfortunately after months of trying to get resolution, I must revise my former review to account for poor workmanship, dishonesty, and basically poor customer service. After my prior review, I discovered that a wire connection was damaged during their repair of my vehicle rendering my previously operational front speakers inoperable. Rather than informing me of this damage when I picked up my car, they simply adjusted my speakers to hide the damage. Upon discovering that my front speakers weren't working, I called Caliber and was told at that point that the wiring damage was due to "wear and tear" and was not covered under the insurance claim. While it can be argued that but for the accident, the repair to the driver side door would not have been necessary, the fact remains that the speakers were working before the accident, after the accident, and before the repair by Caliber. Whether the wire covering was aging is relevant to the fact that the act of removing the driver's side door caused the covering to break. Again, rather than coming clean and admitting that this happened, Caliber tried to hide the fact by adjusting the speakers and not informing me of the damage. Several months of phone calls with Caliber and the insurance company has resulted in no offer to repair the damage resulting from their repair. While I will continue to pursue this with Caliber and the insurance company, at this point, I cannot in good conscience recommend Caliber Collision in Eastgate. Travis and his staff at Caliber Collision are the best around. The customer service waa top notch and Travis was in constant communication with me regarding the necessary repairs and timeline. The repairs were completed on time and my car was returned cleaner than when I dropped it off too!
Jan 24, 2025
Flawless in all aspects…Customer service, communication, quality work and timeliness. Couldn’t have asked for a better experience. Thank you! Update: 1/13/25. Brought another vehicle in. Same great service. Hope we don’t have to keep meeting like this but we’ll definitely be back if the need arises. 5 stars.
Jan 24, 2025
I have to give this group of people a raving review for fixing the keyed area on my truck. Not only did they repair it, they cleaned my truck as well. Which was vacuuming the interior, washed the windows and washed my dash, and of course they washed the outside. The repair job took less time than estimated (awesome). The girls in the reception area are just sweet hearts and help walk you thru it all, from dropping off to picking up. I have been to other repair shops and got half the service I received from Caliber Collision. I will highly recommend these guys
Jan 24, 2025
everything went as planned and I stayed well informed of the progress they were making
Jan 17, 2025
Fantastic experience, A+ & 5 Stars across the board!
Jan 17, 2025
Staff was friendly and professional. I would recommend to anyone needing work done.
Jan 07, 2025
They do great work. You would never know it happened.
Dec 07, 2024
2024 update- VERY RUDE receptionist!! Had another accident and wanted them to fix it since they did an awesome job in the past, but the receptionist lied that they never got the assignment from my insurance and was extremely rude!
Dec 07, 2024
Fast, friendly and efficient even under stress, employee absence, and training a new employee! Many thanks to Lindsay and Travis!
Dec 07, 2024
The Caliber team kept me informed thru the whole process. They were very professional, and I would highly recommend.
Nov 07, 2024
Fantastic!
Nov 07, 2024
It was a great service. I recomend Caliber Collision for any unexpected car repair.
Nov 07, 2024
The employees were nice enough, but the quality of the work was not great. They used a junkyard door to replace the passenger side sliding door and it has never fit properly.
Oct 07, 2024
Excellent customer service and experience. Was kept informed throughout the whole process and received vehicle about a week earlier than originally promised.
Oct 07, 2024
My car was finished early, I was texted to keep updated, and everything looks so good. Everyone was super friendly and didn’t talk down to me. When picking up, I was shown everything to look at before even leaving to make sure everything was good which was great. I’ll come here again.
Sep 07, 2024
Great people and they do an excellent job.
Sep 07, 2024
I hit a deer and had some damage on the front. I took it to caliber collision. They were very thorough. They got it done early. The front office was great and the shop was even better. They did a great job.
Aug 07, 2024
I 200% endorse this shop as a place to go for repairs! They did an awesome job. I will never go anywhere else.
Aug 07, 2024
I recently had my car at Caliber for front end repairs. I was so pleased with the whole process. They waited a half hour after closing for me when the rental car wasn’t there as promised by the rental car company. They kept me updated every step of the way. I would highly recommend them!
Jul 07, 2024
I shouldn't have wasted time getting quotes from any other shop. These folks were so helpful, reassuring, and responsive. As a gal who knows nothing about cars, I really appreciated how patient they were with me, thoroughly answering all my questions!
Jun 07, 2024
I used Caliber Collision for the first time in May 2024. The service, staff, and repairs were outstanding! They kept me informed about timelines, parts and repair work, and costs through text messages. They also returned my car spotless inside and outside! I highly recommend Caliber Collision on Aicholtz Road in the Eastgate area.
May 07, 2024
Caliber Collision was very professional and and the whole team was extremely communicative about the repair process from start to finish. They were very straightforward and even finished the work early! Highly recommend Travis and his team.
May 07, 2024
Caliber and their employees not only do an amazing job, you can feel that they care about the work they do and their customers. If you need auto collision repairs, you can’t go wrong with Caliber
May 07, 2024
Excellent customer service. Kept me updated on everything. Very professional.
Apr 07, 2024
Kept me informed of the progress the whole time. The work they did was fantastic. Couldn't imagine going anywhere else. Travis and Co, really took care of it. 10/10
Apr 07, 2024
Travis and his crew were excellent! They did great work, kept me updated throughout the process, and finished earlier than expected. All around great customer service!