Brown Motor Works Northeast

Jan 31, 2025

Good mechanics here. Inside staff is iffy since Art left. My car seems to be kept the entire day (whether it’s for service A or anything else) They advertise loaner cars but don’t ever seem to have them available. Update: They replaced my compressor in June 2023 but never replaced the original hose so lucky me had to replace the compressor AGAIN in December 2024. Never going here again.

Jan 31, 2025

Great Service 👍

Jan 31, 2025

I was generally satisfied with the service on my Jaguar . I was impressed with the professionalism exhibited and the fact that they did not recommend numerous unnecessary and expensive preventative maintenance items. All went well. They were courteous, accommodating and professional. I recommend this shop to anyone who wants quality and honest service on their car

Jan 31, 2025

Went in for a coolant leak, had both a cracked radiator and hole in the hose. Went in on Monday morning had my car all fixed up and ready to go the next day. The mechanic who was working on my car was excellent with communication; everything he found was sent to me promptly with an estimate. Good work for good price too. Would recommend!

Jan 24, 2025

Thank you for providing consistently great service

Jan 17, 2025

Always an awesome experience!!! They got me in and out within a day!

Jan 17, 2025

Excellent customer service Highly competitive pricing on services

Jan 17, 2025

GREAT JOB!!

Jan 10, 2025

My experience at this dealership was not so great I got cheated out of almost $2000 worth of money and my vehicle is continuous doing the same thing over and over again try to reach out to the supervisor and a manager didn’t get a response and when I did get a response from the manager he literally belittling me and start talking to me like I was a child I really had a bad experience with this company and I would never ever recommend anyone to use this company for fixing anything not even a bike cycle, if you are a woman like me, you will get taken a Vanish of and get beaten out of money so please recommend someone else to fix your vehicle and not this company I just got my truck back from another dealership and literally they fix my vehicle knowing that this company did not fix what they said they fixed it so I had to pay extra money on top of that for a job they already had supposed to be done by this company lots of money wasted at this company for a half done job!!! Manager needs to be Fire in a supervisor need to be replaced and the owner need to be shut down

Jan 07, 2025

BMW did a pre purchase inspection for me. It was done in a timely and professional manner and the inspection report that I received was exceptional.

Jan 07, 2025

Excellent service . Service advisor was very helpful with making sure necessary work was done in a timely manner.

Jan 07, 2025

First time customer and everything went better than i expected. I did inital appointment online and all correspondence was online for recommended repairs which was very simple. They replaced the water pump on my Audi and all seems to be working properly with no leaks. Prices are a little high but understanding how a shop operates and their overhead cost, I’m good with overall cost. Lastly communication was above par from what i have witnessed at other shops. As I initially stated this was my first visit and with this visit they have gained a new customer. Go check them out!

Jan 07, 2025

Great place keep me updated all the way.

Jan 07, 2025

I'm not sure where to start about BMW. I wish that I would've known about them 3 visits ago before I started going to BMW of Columbia. Customer service is awesome. Every time that I called I always spoke with someone, they kept me informed at all times and to add to the exceptional experience my car was ready within a week. BMW has gained a lifetime customer.

Jan 07, 2025

Just an overall GREAT experience! What an auto repair service should be...Thanks

Jan 07, 2025

This was a great experience. The staff was professional and had a great understanding of their clients.

Dec 07, 2024

Excellent service and all work is thoroughly explained. We will be returning.

Dec 07, 2024

Great Service! Took good care of my S4 ! Will use again

Dec 07, 2024

I had some extensive work done on my vehicle..the staff were very professional and courteous..Especially the gentleman at the front desk whose name I cannot remember..all I can say is he was excellent in helping getting my car serviced, keeping me abreast of the progress on my repair, and expediting my repair

Dec 07, 2024

I have been coming to Browns Motor Works for quite some time and never really had a problem with anyone there until recently 11/14/2024. The person that checked me out (don't remember his name, but he knows who he is) was quite obnoxious and downright rude because I questioned why he didn't let me review the inspection from the maintenance tech before he decided to decline any of the services recommended. Although, he stated he did it because he saw me standing and ready to go, I appreciate the thoughtfulness but rather if I was going to accept the services or not, it still wasn't his place to make that decision for me. And to top it off, he grabs the service receipt aggressive back from me and when I stated to calm down because it's not that serious he says aggressively, "I'm not going to argue with you." There was no argument because he was out of line from the beginning. When I decided NOT to continue the interaction with him, I reached for the receipt and he pulled it closer to himself so I couldn't reach it and said I was rude for reaching for it. Obviously, trying to escalate the situation unnecessary. This type of customer service is beyond unacceptable and ultimately disrespectful. This whole situation is disheartening but God is always good. I would like to continue using Browns Motor Works on Clemson in the future but if I'm going to be treated in this manner by a staff member(s) then I would rather look elsewhere for my maintenance needs. Thank you for your time.

Dec 07, 2024

I recently installed a new battery in my Range Rover Sport, and after installing it, my "charging system fault" light came on my instrument panel. I called Brown Motor Works Northeast to see if they could fix the fault. The gentleman on the phone said to bring the car in as it sounds like the car codes need to be reset. I brought the car in and did not hear from them for almost 48 hours. I received a cost estimate (via text) for repairs exceeding $6,000 dollars. I guess the initial diagnostic test covered my entire car, which I would not pay for if I had known. The root cause of my issue is still that the charging system fault code came on after I replaced my battery. The cost estimate covered items not related to the root cause issue (i.e., replace belt, replace engine front gaskets, replace suspension control arms, conduct wheel alignment, and a complimentary exterior wash). My diagnostic test covered the whole car, though I specifically went in to have the charging system fault looked into and repaired (critical customer requirement). I am military, so I did get 5% off the diagnostic test. I guess my issue is I want my charging system fault looked into and not pay for an all-inclusive test to be told my tires need alignment and my suspension control arms need replacing. I guess I paid for the full scope of anything one can find in the diagnostic test. I feel I wasted my time and money (diagnostic test was $233.19) only to go in and pick up my car and find someone who will focus on my customer desire; test the system charging fault only and not the whole car. I felt I was being told to pay $6,000, or your car can not be fixed. Yes, time and money wasted. I am starting over but will not return.

Dec 07, 2024

New Customer: Audi Owner - This company is pure class. I will be returning. Thanks BMW:)

Dec 07, 2024

Performed extended service checks and procedures. Quality work completed in a timely manner.

Dec 07, 2024

The team was fast, friendly and professional at repairing my entire front brake system! I was satisfied with the job and the service and would refer them to my friends and family! Thanks BMW NE!

Dec 07, 2024

Trusted service. Found out I needed a whole new engine, thought car was a total loss. Brown’s worked with the warranty company and was patient. Was able to repair car and get me back on the road

Dec 07, 2024

service was great. Since there was a little delay, they gave me a free wash for later!

Nov 07, 2024

Brown Motor Works has been my go to shop for my 2012 Jaguar that Land Rover will no longer service because it is more than 10 years old. I have had nothing but great service from them with clear details of issues and charges. They even sent me a card for my birthday which was so thoughtful. I recommend them to anyone who has an imported car because they are skilled and know what they are doing. I’m so thankful to have a shop that can work on my problem filled car that I love and won’t sell. LOL. 😂

Nov 07, 2024

Excellent service and provide transportation to work

Nov 07, 2024

Great experience from start to finish. They placed new tires & did a tire alignment on my 2017 toyota camry. They provided me with a loaner is a HUGE plus. They are very reliable & trustworthy & have such friendly staff. Impeccable customer service. I will definitely recommend to friends & family!

Nov 07, 2024

Had to bring my 2018 Volkswagen Atlas that had a myriad of issues. Specifically a coolant issue that was revealed my water pump needed replacement and my engine/transmission mounts needed replacement/repair. Took my car to the dealership first on Killian, they told me they fixed it and they actually lied. But then I took it to Brown Motor Works, they completely fixed every issue and provided photos showing me the damage instead of just talking. This repair shop is the epitome of walk-it and talk-it. If I ever have any issues with my Volkswagen, I will bring it here. I give this place 5 stars and would recommend to everyone to has a European vehicle needing repair. Lastly, at 7:30 am in the morning, unlike other businesses, Brown Motor Works staff are polite approachable and greet you as you would want to be greeted. Thanks.

Nov 07, 2024

I was referred to this location by my mechanic in Rock Hill SC to repair my child’s car. They were straight forward from start to finish and even gave my child a ride back to campus. Josh was a great help throughout the process. Would highly recommend them.

Nov 07, 2024

I would like to thank you and your team especially, Tony for your professional, outstanding, and above the call of duty for the repairs that were done on my car. I received a detailed report on everything that was wrong and you all took care of the repairs in timely manner. I will be returning to get my car serviced again. I highly recommend that you used Brown Motor Works Northeast for your car repairs. Thanks 🙏🏽

Nov 07, 2024

Josh is always so helpful! Highly recommend Brown Motor Works Northeast for all your automotive needs!

Nov 07, 2024

The customer service I received from Josh was the best! I will definitely recommend Brown Motor Works Northeast to all my family and friends!

Nov 07, 2024

Very knowledgeable about my car and customer care was great. Would definitely continue to do business with this company

Nov 07, 2024

Good customer service