Brown Motor Works

Jan 16, 2025

Found my issue quickly!

Jan 06, 2025

BMW did a great job repairing an issue with the oil trap on my 2015 Volvo S60 T5. Professional, fair pricing, and great customer service - this is now my new auto repair place of choice in Columbia!

Jan 06, 2025

Honest, reliable, high quality shop. They saved me nearly $2k by repairing my oil pan versus replacing it. When I pick my car up, it's always washed and vacuumed. Couldn't ask for a better shop - or better people! Thanks Brown Motor Works!

Nov 06, 2024

Great service with a reasonable and fast turnaround time. I believe a lot of these bad reviews are for another shop.

Nov 06, 2024

Straight shooters, reasonable price. They don’t sell you what you don’t need.

Nov 06, 2024

The only place I would let touch my mini cooper, excellent communication and service

Sep 06, 2024

May I please get half of my diagnostic fee back. I was told my 2017 fiat needed a new motor, with less than 17k in miles. (371) was my ticket number. Told I jump timing...primed oil and Oil change been driving ever since. Would like 1/2 of my diagnostic fee returned. UPDATE, GAVE ALL MY FEE BACK !!!

May 06, 2024

I have been taking my vehicles to Brown Motor works for the past 10 years. I did use another shop on one occasion before and was not satisfied. If you want a business that will treat your vehicle as is there own go to Brown motor works as long as I own European vehicles I will use this shop they are trustworthy and perform excellent service.

May 06, 2024

Overpriced, makes up their own prices. Will give you an quote over the phone then when you get to the establishment...they will change the price . It will be double what they told you. Might as well go to the dealership for the prices they wanna charge people. Customer service is not good either. They are many other shops that will treat you better then these crooks. This is Brown motors work on Broad river Rd

Apr 06, 2024

I am extremely disappointed in this establishment due to a lack of integrity in handling my sister and her vehicle. My sister was quoted an "out the door" price on a Tuesday, which includes cost for parts, labor, and taxes, but just 2 days later, via a different associate, the total amount quoted (no changes in labor) was more than DOUBLE the original quote. Mind you, she just had a very similar experience with them, about 2 weeks prior, where one associate gave her one "final" price, but another associate, in the absence of the first associate at the time of pickup, told her that her total was almost DOUBLE the original amount.......she went ahead and paid it, but with the intention of taking it up with the original associate, "David" who told her that she was treated unfairly, and he would get her some of her money back, and he did do that, but that NEVER should have taken place. Well "David" was the one who quoted her the cost BOTH times, and once again, WHILE he was absent, the numbers changed. When my sister called to inquire about the promised loaner car, she was then told that any work that costs over $1000 requires a $500 deposit, which is the only way "NOW" she can get the loaner that was promised her so she could get to and from work, but when I asked to see a copy of their policies and procedures stating that, "Trent" could not produce such a policy, and of course he couldn't, because it did not exist. It is Good Friday, and the matter is not resolved because since "David" quoted her the price, but was off today, the matter will be taken up with David on Monday. Before we left there today, "Trent" assured us that the manager "Josh" would give us a call today before closing, and of course, he DID NOT! I will be back with an update and hopefully someone with this company will do the integral thing, but if not, I will make it known.

Apr 06, 2024

I have known the owner for 10 years. I would never hesitate to bring my car in for service. First class people.

Mar 06, 2024

Awesome crew RA is top notch crew of knowledgeable mechanics. I trust them 100%

Feb 06, 2024

Best place for maintenance and all the things for your BMW.

Feb 06, 2024

GREAT SERVICE and good customer service too.

Feb 06, 2024

Great, honest Mechanics for higher-end cars.

Feb 06, 2024

Had my daughters BMW 335i towed here for diagnostics and repairs after it completely died on her. Staff was very kind, diagnosed the car, communicated the list of repairs needed, fixed, and had her car back up and running. Being a parent that lives away while your child is at college very much appreciates honest, knowledgeable, and kind professional services when your child is in need of help. Do not hesitate to use this shop for your repairs. Very pleased and she much appreciated the unexpected car wash and candy! Thanks

Feb 06, 2024

I Highly recommend.

Feb 06, 2024

Kevin was exceptional in his communications with me along the way! His customer service was so impressive that I thought he was the owner!! They are all hard working and honest, with fair pricing. I would definitely take my car there again!

Feb 06, 2024

Professional and well priced, could not have been more pleased. Thank you

Feb 06, 2024

Took my BMW 335i in for an oil change this morning at 8:30 am. I was walking out of the door at 9:15 am. The oil change took less than an hour to complete.

Feb 06, 2024

It's good to see other people got good service but I obviously got ripped off. I spent over $2,000 to have the coolant stop leaking in my car and 2 months later it's still leaking. I took it back twice and they seem to can't find the problem. Just to tell me it might be something else. I am not spending more money with you. I would never spend any more money with you. Maybe because I'm a woman they felt like they could just rip me off

Feb 06, 2023

Brown Motor Works on Broad River Rd. is my go to for all vehicle repairs and maintenance. They are very nice and professional with much better pricing than the dealership. They never try to sell me anything extra or anything I don’t need. The waiting room is comfortable and customer friendly and their bathrooms are always clean. They always treat me with respect and like family. As a bonus, they always wash and clean my car for me. Thank you for the outstanding service!

Feb 06, 2023

Good honest, professional people. O by the way, love how they give u the update on your vehicle!! Pics and accurate reports!!

Feb 06, 2023

See Scott Luscusky to get your service needs coordinated!

Feb 06, 2023

Very professional. The estimated cost and time to repair were exactly what was stated. They offered a courtesy driver service and picked me up when the work was completed. The price and service were top notch. Highly recommend.

Feb 06, 2023

great service and low prices (at least compared to the Mercedes dealership) make this the place to go for auto service if you have a high end foreign car like BMW and Mercedes.