Broad Street Auto & Tire Inc.
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Review highlights
"… at. I was able to get in and have the problem diagnosed and fixed in an hour at a reasonable cost. Friendly staff and comfortable and clean waiting room. We'll be …"
"I felt comfortable getting a little bit of work done on my laptop as I waited."
"Broad Street Auto gave me great service with really affordable pricing."
Overview
Categories
Auto repair shop, Mechanic, Tire shop
Directions
2120 Lake Ave
Richmond, VA, 23230
Phone number
Call: (804) 285-8707Website
View websiteHours
Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 4:00 PM
Saturday
Closed
Description
Family owned and operated, we provide high-quality auto repair and tire services. We want to make a first-time customer a lifetime customer. We strive to help our customers maintain their vehicles to the manufacturers standards which helps ensure less unexpected breakdowns.
Reviews (32)
Feb 01, 2025
Recommend going here.
Jan 31, 2025
Thought I needed a power steering pump replaced but after diagnosing the issue it was only needing an O ring replaced. Broad Street Auto saved me some money. Thank you!
Jan 07, 2025
Could not be happier with service provided by Broad Street Auto. I had purchased parts for my car that I had intended to install myself but had second thoughts about it as time and weather constraints changed my mind. Called Broad Street Auto, on a referral from a friend, and was quoted a reasonable price to install my parts (many shops will not install customer parts). Called for an appointment and left car over night. Job was completed in a timely manner and to my complete satisfaction. Will surely do business here again.
Jan 07, 2025
I have taken many different vehicles here for repairs, tires and service over 20 years. Now my adult children rely on Broad St Auto too! Service you can trust and mechanics who care.
Dec 07, 2024
Broad Street Auto was able to schedule my servicing quickly and perform all of the routine maintenance items indicated. They provided an estimate before the work started and kept me informed. Was in and out in about an hour. Will be back!
Nov 07, 2024
Fantastic first time customer experience. Was so pleased to find a shop that allowed me to make an appointment for a state inspection. I was in and out in about half an hour! Friendly service, nice waiting room, and cute office dog made the experience even better.
Nov 07, 2024
One of the few auto shops I trust! Impeccable service, FAST, and super friendly. Thank you for taking care of my car!❤️
Nov 07, 2024
quick friendly service. easy to schedule and great communication
Sep 07, 2024
Literally the best car shop I have ever experienced. Quality affordable service and quick turn around times.
Sep 07, 2024
So nice to have someone you can actually TRUST to do what only needs to be done. They have been awesome over the past 3 years. I came from a shop that was always upselling me on stuff - something that the awesome people here do not do. :)
Sep 07, 2024
The best shop on the east coast always first class, Dave
Aug 07, 2024
Best repair shop in Richmond
Aug 07, 2024
Visited for a state inspection after I saw some great reviews on a community Facebook page. The staff was knowledgeable and welcoming, and the inspection was fast and easy.
Jul 07, 2024
Can’t say enough good things about Alice and the guys at Broad Street Auto. They are awesome, honest, and don’t try to sell you things you don’t need like almost every dealer and repair shop. They have done work for us on almost all our cars over the years. Would highly recommend road Street Auto. A+++
Jul 07, 2024
Easy to set up appointments. Work is high quality and done in a timely manner. Prices are reasonable. My go-to place for car service.
Jul 07, 2024
I have been a customer for many, many years and always leave relieved and satisfied that the staff have heard my concerns, diagnosed my problem(s), and implemented the correct repairs at a fair price. Broad Street Auto is an oasis in the shark infested landscape of auto repairs.
Jul 07, 2024
Love this place the staff is honest nice and quick turn around
Jul 07, 2024
Went there to get our car fixed (had a bent caliper on passenger side tire) they took the car in quickly and got the work done. They were knowledgeable and fast. I only waited for five minutes to get the work done. Friendly staff and mechanics.
Jun 07, 2024
Great service! And you can trust them!
May 07, 2024
I came in for new tires. They got me an appointment for the next morning, helped me find tires in my budget, and had the job done in under 2 hours. Pleasant customer service. I will be back!
May 07, 2024
This is the only auto shop I trust. I only trust a handful of humans. I don’t even trust my own family. But, I trust Broad Street Auto & Tire — take your business here and thank your lucky stars they exist.
May 07, 2024
Update in April 2024 -- More kudos to Broad Street Auto deserving of five stars. I needed a state inspection for my car. All the places I called in Short Pump required me to leave the car for the day and likely overnight. At Broad Street Auto, I made a 9 am appointment for the inspection and it was completed by 9:20 am. Thanks so much for great service! From October 2023 -- Excellent service today. We're new to town, and I needed to have the tire pressure light on my car looked at. I was able to get in and have the problem diagnosed and fixed in an hour at a reasonable cost. Friendly staff and comfortable and clean waiting room. We'll be back!
Apr 07, 2024
Been going here for the past few years now. Great team and communication! Fair prices. I went to several other local shops before Broad Street Auto and Tire and none compare to this one.
Apr 07, 2024
Great customer service. I will definitely be going back.
Apr 07, 2024
Highly recommend
Apr 07, 2024
Honest, Highly Competent, Friendly and Fair. I drive an extra 25 miles to bring our cars to be serviced for the past 7+ years. Highest recommendations. I would say 6 stars would be a more accurate rating.
Apr 07, 2024
I needed to get a state inspection for my car (which normally I have done at the dealership as my car is still under warranty so it was just easy, but I forgot last time was there) and every place I contacted either didn’t have any appointments available or didn’t take appointments and was going to be 3-4hr process at best they said. I found Broad street Auto on line and they had availability with an actual appointment!! Took the first one 8 AM…and was all done by 8:20AM…was fantastic!!! They are really nice and got the job done! It’s says they are a family run biz and you totally get that vibe…not the big corporate style where you’re just the next on the list!
Apr 07, 2024
Incredible shop. Honest and so easy to work with. Love the online booking and the text when the car was done. Recommending them to everyone.
Apr 07, 2024
The best auto shop around !!
Apr 07, 2024
They were so helpful and nice. Will definitely be returning!! Thanks again :)
Mar 07, 2024
Brought my car in for inspection after a series of awful mechanic experiences at other shops around Richmond. Easy, fast, polite and no nonsense here. I'm not sure what they did as I just got a State Inspection but my car has never ran better and I appreciate their straight forward business approach.
Mar 07, 2024
Friendly, cost effective, and excellent service each time I need them, even if it’s same day! Alice has put me at ease and been my life saver several times. Priceless!