BMW of Columbia Service Center

Oct 07, 2024

Worst experience I’ve ever had with these people. Nobody over there has a clue what is going on and they will never call you back. The “assistance managers”never call you back after you leave a complaint. Such an easy way to deal with inquiring customers! Just ignore them. Incompetent to the fullest. I will never bring my car here for service or buy another BMW period. Go somewhere else.

Aug 07, 2024

I was extremely disappointed with BMW Columbia Service. I had an issue with my 528, apparent cylinder misfiring. I called to discuss with an advisor. Several messages were left including 2 for the service manager. Not one return phone call. It is apparent that either they are far too busy or don’t care about their clients. I ended up finding a local service center to discuss my issue with the car and ultimately do the repair. The company I did business with was very professional and answered all my questions. Can’t say the same for BMW Columbia Service.

Jul 07, 2024

I purchased my vehicle from this Dealership over two years ago and since I started having my vehicle serviced here. I’ve had issue after issue arise. My last service they forgot to put coolant in my vehicle and tried to insinuate I had a leak when I knew for sure I didn’t. Drove 45 miles to Columbia for them to confirm that there was in fact no leak. now 1000 miles into my 10k mile oil change I now have a light advising me I need engine oil. I’m beginning to think they do nothing but take your money at this location because when I went to Florence BMW I never had these issues. They will never get my business or recommendations ever again.

Jun 07, 2024

Investing in a luxury car is supposed to be an exciting experience, filled with great service and quality assurance. Unfortunately, my experience with BMW has been nothing short of disappointing. Despite choosing this brand for its luxury reputation, the service I've received has been the worst among all the luxury brands I've interacted with. Since purchasing my car—which was ordered directly from the factory just five months ago—I've had to take it back to the dealership three times. Each time, they kept my car for days without offering a loaner, which made getting to work a huge hassle. It's cost me time and extra expense, which I hadn't anticipated. Communication has also been a major issue. My service advisor takes days to respond to my messages, and repeated calls to the shop go unanswered. Whenever I inquire about a loaner vehicle, I'm told they're weeks out and unavailable. To make matters worse, the service department seems unable to pinpoint and fix the actual issue with my car. They've suggested everything from brake problems to issues with the wheel balance, even blaming potholes and faulty rims at different points. Yet, the problem persists. I genuinely value excellent customer service, which is why I've always been drawn to luxury brands. But this experience has left me incredibly disappointed and regretful of my decision to go with this dealership. I'm now looking to take my business elsewhere, even if it means a longer drive. After all, the essence of luxury isn't just in the purchase, but in the ongoing relationship and service that follows.

May 07, 2024

I have called the main service number several times, sent a text message, called a direct line and left a voicemail, even tried dialing the main operator, and can't get anyone to pick up the phone or respond. I hope the work they're doing on the car I'd like to pick up today is better than their responsiveness.

Feb 07, 2024

Carrying complete service

Feb 07, 2024

I appreciate the excellent service that Yelson provided despite the circumstances. My parking brake got stuck so I drove to BMW of Columbia. They were crowded and on a Saturday before New Years eve. Staff had called out and Yelson squeezed me in to get me on my way. Very grateful.

Feb 07, 2024

I took my 328i here because of how it was performing. They spent a long time diagnosing it (more on that below) and then told me to the total cost would be about $7,000. I printed out the report of all of the things they said needed to be fixed and took it to a local mom & pop shop mechanic. He reviewed every single item with me, carefully examining the car (and showing me how to tell if the problems were genuine), and then told me only two of them were valid problems. He fixed it for about $1000. It runs perfect now. Moreover, during the entire time my car was at the BMW service center (well over a week) I had to take the initiative and constantly call (over and over again) to find out the status on my car as they were trying to diagnose it. Several steps were involved, and at each step I had to call them to tell me what was going on. At no point did they ever reach out to me to tell me what was happening. I honestly believe they would have taken a month (or more) if I had not kept calling to prod them to get the diagnostic process finished. In sum, terrible customer service (with no initiative on their part) and they were going to overcharge me an utterly ridiculous amount.

Feb 07, 2024

I went into the dealership to purchase an 8 series. Walked by 2 salespeople who were trying to persuade one person to buy three series. I stood by the 8 series I came to purchase, looking for someone to assist me. No one approached me or even said hello. I then hovered by the main glass office where there were several sales associates gathered. No one acknowledged me. I was an easy customer. I had everything I needed to purchase that vehicle. I did not need financing or a test drive. I just wanted to buy the 8 series BMW. It was a say day.

Feb 07, 2024

Zeke and David great people.

Feb 07, 2023

Good service work always

Feb 07, 2023

Professional and Efficient!

Feb 07, 2023

Professional and timely.

Feb 07, 2023

Service Appointment at BMW was a breeze, thank you Doug Shoup for a good experience.

Feb 07, 2022

Chick FilA for lunch while they change airbags and tires.

Feb 07, 2022

Excellence!!

Feb 07, 2022

Great honest service.

Feb 07, 2022

Had my BMW X3 service today. It was pretty impressive on how they got my vehicle in and done in a short amount of time for the amount of work needed to be done.

Feb 07, 2022

I called twice to make an appointment they took my number and never called back.!!!!

Feb 07, 2022

I have been loyally bringing my car here for 7 years. My recent experiences here leave me at a loss of why. Ordering the wrong parts, not ordering parts they need, missing commitments are just some of the things that tell me I need to find another place to have my car serviced.

Feb 07, 2022

Sam Jackson was very pleasant and provided excellent customer service while my vehicle was being serviced.

Feb 07, 2022

The facility was clean. The staff was helpful and took care of my concerns and issues in a timely manner . . . before the purchase! However, after the purchase, I had questions regarding my vehicle and was unable to reach anyone for about a week and a half! And when I did, they could not answer my questions. It would have been nice if I'd been givin the same consideration after the purchase.

Feb 07, 2022

Worst service experience I have ever received. My daughter took her 328 in on Monday afternoon because her top would not go up. After 3 1/2 hours she was given an estimate of over $3,000 and told that they could not get her top up and now all of her electronics were out when everything was working fine when it was brought in. She was sent on her way with a car in way worse condition than when it was brought in. She then took it to another shop the next day where they were able to diagnose a failing part in her top and get it up. Now I am not only having to pay for the top repair but also for a new Footwell Module.

Feb 07, 2022

I visited the location on December 10th for an oil change and battery maintenance. My car was displaying a “Battery discharge” warning light and would not start at times. I was told by Jordan, BMW service agent, that my battery and alternator were good and they needed to complete an overnight energy test for $185. I agreed to the service. Jordan stated that my car needed to be powered off for an hour before the energy test could be started. Exactly 2 hours after I spoke with Jordan (2hours to the minute as if he set an alarm) he called and said “Great news, your battery wasn’t installed properly. Easy fix, I have already completed it and replaced your key fob battery on the house. You car is ready. You’ll have to pay $185 for the hour in which we completed energy test plus the oil change.” I proceed to pickup my car the next day (Saturday). The brakes were grinding. I figured it may be b/c of the fresh service. So, I drove home and parked the car until Sunday morning before going to Atlanta for business. Sunday morning just before leaving Columbia the car would not start and displayed a “Hood open” warning light. It started after three attempts. I made contact with the dealership twice. The first time I was placed on hold for 15mins nobody returned to the phone. I finally spoke and a woman she made a suggestion to replace my key fob battery (the same battery Jordan claimed to have replaced). I replaced the battery at BMW of Atlanta that same week. The “Hood open” warning light was the first of many that started following my service. The following lights have been displayed: Battery Discharge (It never cleared) Hood open Starter/ Ignition Increased steer Restraint system, fault in airbag Adaptive headlight malfunction TPM malfunction Headlamp vertical aim malfunction I do NOT believe the energy test was completed at all! It was holiday season and I am between two states, it has been hard for me to revisit the location. So, I continued to call. I spoke with Gabriella (she did nothing she claimed she would) and Mary. Mary offered an appointment I could not commit to. I made a request for a refund. Mary initiated an email to Sam, service supervisor, to issue a refund. Sam has called once and has stopped replying to my emails. This experience has been pure HELL. I will never allow this place to complete any other services for my car. I WANT MY MONEY BACK!!!!

Feb 07, 2022

Sam Jackson and his team of experienced technicians worked diligently to get me back on the road to Atlanta.