Bill Crumpton Tire & Auto

Jan 23, 2025

Got a State inspection in December, was told everything was fine. Three weeks later my rear passenger tire breaks. I found out both rear tires had significant dry rot, which wasn't mentioned or addressed during the inspection.

Jan 06, 2025

I highly recommend Bill Crumpton Tire & Auto! They’re honest, reasonable, and the mechanics are top notch! They will figure out and fix any issues your car is experiencing! The entire staff are spectacular people! Thank you!

Nov 06, 2024

I won’t take my car anywhere else! Fast, reliable service and l always leave knowing I got the best care available. The mechanics are top-notch and they don’t miss anything! Even if I don’t have an appointment, I rarely have to wait more than a few minutes. If you want a real, honest job done, look no further.

Sep 06, 2024

I’m mechanically inclined - I rebuild engines in my spare time. For work that I don’t feel like doing or that I don’t have the tools to do, I bring all my cars to Crumpton. They’re honest, efficient, and do great work at a reasonable price. I’ve never had them recommend work that didn’t need to be done. Rarity these days in the automotive industry.

Aug 06, 2024

Crumpton Tire & Auto services all of our vehicles at C.P. Dean. They are more than honest, reliable, and all around good people. We all wish they had a bigger parking lot, but we get over it for the service, price, and smiling face they provide.

Jul 06, 2024

Garland was excellent. Dropped off at 7:50, picked up 9:30. Will be back for any tire related needs.

Apr 06, 2024

These guys always Get er Done@ BillCrumpton!

Feb 06, 2024

Fast and easy to deal with. Nice people fair prices.

Feb 06, 2024

Great service and prices!!

Feb 06, 2024

Had a flat on our minivan—nail in the tire. We arrived at the busiest time of the day, but they patched it for a very reasonable price, no pressure to get us to buy stuff we didn’t need, and everyone was friendly.

Feb 06, 2024

Had a great experience with Garland. I called in, priced 4 tires, showed up 2 hours later and got them installed in about an hour.

Feb 06, 2023

Great shop. Good people here that care about your car and you. Highly recommend!

Feb 06, 2023

Had a nail in the tire of our Toyota Tundra. They fixed and patched it within ten minutes after we arrived. Five star service.

Feb 06, 2023

I arrived in Richmond yesterday with a slow leak in my tire. Mechanic aired it up for me prior to them closing. I was advised to return next day when company was opened which was no problem as my hotel was right across the street. Went out this morning to total flat tire. Long story short, I was able to get the car to the shop. They pulled out a long nail and repaired my tire. Much thanks to Garland, Nicholas, and the team. Great work for reasonable price

Feb 06, 2023

I brought my vehicle in for an alignment, a standard maintenance issue. The tech called to let me know they adjusted the steering in addition to conducting the alignment when notifying me it was ready for pick up. I noticed it was driving funny (alignment issue seemed to be worse than prior to bringing it in) and brought it back in the next morning. I anticipated they over adjusted the steering. I waited for a little over an hour for the same tech to come tell me that they will need more time with it (they weren't entirely sure of the issue) and for me to bring it back in. I notified them that I was in Richmond temporarily so I am concerned that I'm about to drive a considerable distance with poor alignment and I don't have plans to be back. They reassured me the alignment is correct. I get back home, took the car to a mechanic and they had to fix what this place did. Complete waste of money as I now had to pay for 2 alignments and wasted hours of time. Do not recommend this place.

Feb 06, 2023

If you are looking for an honest, trustworthy, and fair priced automotive repair establishment, look no further. I couldn’t ask for more. They handle all 3 of my cars.

Feb 06, 2023

My tire got a nail while driving down broad and they were the only ones in the area who made the time to see me while I was working. I did have to leave my car for a few hours but they were very kind and understanding and they had it fixed by the end of my shift.

Feb 06, 2023

As a woman, I feel it is such a gift to find a Mechanic shop that is honest, professional, and capable. Bill Crumpton Tire & Auto fulfills all those categories. We have taken all of our cars to Crumpton, and they have kept our cars (which are honestly quite old) running well. We have taken a Nissan SUV, a foreign sedan, and our Nissan family van to Crumpton, and they have provided all sorts of needed repairs including working on an engine mount, brake lines, front end suspension, and fixing a broken starter. They also perform Virginia State Inspections in a timely, honest fashion. We have also purchased new tires from Crumpton. Not only do they always do excellent work, they do so at a VERY fair price. Crumpton Tire is an excellent business; I recommend them to my family and friends.

Feb 06, 2023

Garland and crew are pro’s! If you go anywhere else for tire alignment and general services then I can’t help your poor soul! These guys get it!

Feb 06, 2023

The worst service ever! Rude, incompetent and arrogant. They don’t treat women with respect. The didn’t fix my car properly, they made it worse and had to take it to another shop. After the 2nd shop fixed the things he didn't because they didn’t know how..he then refused to own any wrong doing and yelled at me.

Feb 06, 2022

Awesome to do business with

Feb 06, 2022

Completed my inspection within 3hours and the service was excellent. I would definitely recommend.

Feb 06, 2022

I blew a tire while out of town from North Carolina, and was so glad I found this spot. They were able to get me in promptly to get me new tires and align them for a very reasonable cost, and the customer service was top notch. If I lived in Richmond I would absolutely take my car here regularly. Thank you guys for getting me back on the road!

Feb 06, 2022

Labor costs are over priced.

Feb 06, 2022

We were on our way to Florida and had a nail puncture our tire. They were the only ones that took time to help us; having us back on the road in less than 30 minutes! What a relief and they were so nice!