Big O Tires
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Review highlights
"The team at Big O is great! Friendly, knowledgeable and trust worthy."
"Explain Service well the pricing was reasonable finish work in a timely manner."
"Horrible communication with staff and owner after poor service repairs."
Overview
Categories
Auto repair shop, Auto air conditioning service, Auto electrical service
Directions
7301 Staples Mill Rd
Richmond, VA, 23228
Phone number
Call: (804) 571-0267Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
7:30 AM - 4:00 PM
Description
Welcome to Big O Tires, The Team You Trust®! Our legendary friendly service here in Richmond, VA keeps our customers coming back for more! Early, late & weekend appointments available. Free alignment checks. Home to our namesake brand, Big O Tires, & the major brands you count on like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama. We bring you straight talk about tires, oil changes, brakes & suspension, A/C service, wipers, belt & hose replacements, new batteries, headlights, taillights. Don’t let the check engine light or a flat tire slow you down! Visit Big O Richmond for honest, worry-free tire & auto service.
Reviews (26)
Jan 30, 2025
I have called twice to Big O tires, and both times, I was told they were understaffed and couldn't help me! Ps, I called two different locations and was told the same thing 🤯. I can't recommend them for assistance
Jan 30, 2025
Never have your tire size
Jan 30, 2025
They never had variety of tire sizes
Jan 23, 2025
I took my car to this shop for an alignment, and they couldn't complete the job. Worse, they broke a bolt in the process and never informed me about the posibility that it would happen, in this case i would never tried it. When I returned the next day, they refused to take responsibility, claiming they didn’t charge me, but never warned me that this could happen. It's unacceptable that they don’t take responsibility for the damage they caused. I don’t recommend this place due to their lack of professionalism and customer service.
Jan 06, 2025
Great service and price. Highly recommend!
Jan 06, 2025
Great service multilingual.
Jan 06, 2025
I will recommend Big O tires to my friends,family, and associates. "You can't go wrong with Big O tires"
Jan 06, 2025
Sahid was able to help us find a tire and get us service in a timely manner. Very professional, I recommend this location , 10/10 experience
Jan 06, 2025
Sayed is your guy at Big O Tires anything you need he can take care of it! Great customer service!
Dec 06, 2024
"I recently had some work done on my car at this workshop, and I am thoroughly impressed with the results. From the moment I walked in, the staff were incredibly welcoming and professional. They took the time to thoroughly diagnose the issues with my car and explained everything in a way that was easy to understand. The quality of their work is exceptional. They used high-quality parts and paid great attention to detail, ensuring that everything was done perfectly. My car now runs smoother and more efficiently than ever before. Additionally, the pricing was very fair, and there were no hidden costs or surprises. Overall, I highly recommend this workshop to anyone in need of car repairs or maintenance. Their expertise, transparency, and dedication to customer satisfaction truly set them apart. I'll definitely be returning for any future car needs!"
Dec 06, 2024
Actually had a pothole bust my tire on Hilliard this morning,limped it to Big O Tires where we waited for a new one to be put on,Large waiting area,charging station for devices while you wait.Pricing was excellent.Emergency or otherwise,give em a call.Thanks again
Dec 06, 2024
Awesome service. Saiid has excellent customer service
Dec 06, 2024
Best service, affordable, and friendly staff. I always come here for everything.
Dec 06, 2024
Decided to replace the tires on my 2023 Niro and stopped in to see what Big O could offer. Ended up purchasing 4 new Sumitomo tires with installation. Total was 800+ but was inline with what Goodyear offered. Very happy with the transaction and the service. Their shop is huge and from what I saw they can handle any type of car repair. Thinking I will be a repeat customer
Dec 06, 2024
Great service
Nov 06, 2024
Always delivering outstanding customer service. Kept me informed of issues and possible labor fee. Mr Syed was very helpful and I appreciated.
Nov 06, 2024
Awesome service and people
Nov 06, 2024
Big O Tire and Syed took very good care of me, was creative with financing and my car is driving great. I got new tires, brake pads, oil change and inspection. He also took care of my wipers and a light that blown after inspecting my car. I appreciate the help and the great service.
Nov 06, 2024
Excellent customer service by Syed.
Nov 06, 2024
Purchased new tires 245/35/20's for my drop top 350Z,, a hard tire to get, but they had them in stock, a very reasonable price. Read the reviews, they offered a store 30k warranty, free tire rotation, Syed assisted me, a great guy with serious SPAM calls on his phone, I helped him resolve it, a customer over heard me telling how I could resolve the issue, and then I fixed the guys phone too. I dont even work as a phone tech anywhere, but Syed was grateful, the wait wasn't terribly long, able to plug up and work on my laptop and then maybe an hour I was gone. May be my guys going forward. Thanks "BOT".
Nov 06, 2024
Syed was a great help and very informative! Has been the best service I have received yet !!! 10/10 would recommend!
Nov 06, 2024
Syed was great replaced my battery in 30 minutes
Aug 06, 2024
This is a solid Big O. They do good work and have very reasonable prices
Aug 06, 2024
fast service and friendly staff
Aug 06, 2024
This place has amazing service. I took my 2020 Mercedes Benz for a state inspection and full service. The receptionist was really nice and helpful. He explained everything well. I will definitely be coming back to this place!
Jul 06, 2024
Called about my tire warranty so I could get a new tire for my damage one. I was told I’d receive a call back later that day. Well it’s been two days and no call back. Edited to add: I’m at three weeks since my initial call and I’m still without a tire. Big O doesn’t seem to care how long I’m without a tire. I’ve called this store, the original store, customer service, the warranty number and even filed a complaint with no resolution.