Big O Tires

Feb 01, 2025

These people were very lovely and helpful, and completely non judgemental. They were attentive and much faster than any other place I’ve been to before, I was getting my tires and oil changed. Overall, I would absolutely come here again if I ever had any more issues with my car

Jan 31, 2025

Had a tire rotation and balance. Very polite workers and service was fairly quick. Also had an oil change.

Jan 24, 2025

these guys were open for Prompt, courteous service when everyone else made excuses for being open but having no help to do anything for you. They even helped my wife inside, Skip the rest go to the best for tires/repairs and service. these guys are Truley your 1 stop tire shop. BIG O is the only way to go!

Jan 10, 2025

The manager that works there, Shannon burkhart, is a saint, he helped me out in a rough time, got my alignment done quickly, as well as explaining everything wrong with my vehicle, & Awsome service! It was my first time at big o tires & won’t be my last!

Jan 07, 2025

Took my son’s car in for an oil change, tire rotation, and check for a leak in a tire. They completed the work and was unable to find a leak. So I left and went elsewhere to have the tire checked and a small leak was found as well as a cracked rim. Big O made no mention of a cracked rim to me or in work order notes. I definitely will not be going back especially after previous issues I’ve had in the past they were just close and usually convenient but never again.

Dec 07, 2024

Big O'Tires has been my go-to oil change place for almost a decade now. The workers are so professional, polite, hard-working, and keep you in the loop with all of your car repairs. If you sign up for their emailing list or update your address, then they will send you amazing coupons for great discounts. Plus, their oil change includes tire rotation, fluid top off, PSI tire gauge check, as well as an oil change for a very reasonable price. May the Lord bless you and keep you.

Dec 07, 2024

I had the best experience at the location on Callahan Dr Shannon Burkhart the manager there was awesome and so helpful 😀 and took very good care of me and the staff there is very friendly. If you ever need tires this is the place to go and they also do everything else not just tires.

Dec 07, 2024

Keith took care of me at Big O Tires! Thank you Keith for the help!

Dec 07, 2024

Only thing to say is you for sure can get a tire change. Nothing more after that.

Dec 07, 2024

Very smooth experience. Knowledge and helpful when trying to determine which tires to get. Very kind and accommodating. Will definitely come back here in the future.

Nov 07, 2024

Go and see Adam Morton he is excellent at customer service he taught me through everything save me some money those new tires very timely manner got a discount on an alignment he's a very good man a very good at what he does it's not because of the job it's just who he is I recommend Big O tires

Nov 07, 2024

Great Knowledgeable Service Writers and techs helping me with my TPMS on my Chevrolet Silverado Trail Boss. Thank You.

Nov 07, 2024

I received the BEST service from the Big O tire store than any before. Alan provided great customer service and professionalism and asked any questions and lightened any concerns! Overall the staff at the Callahan location are superb!

Nov 07, 2024

The only place I take my car. They are very friendly and professional and they have fair prices.

Oct 06, 2024

Continually order the wrong parts and hold your vehicle for extra DAYS because of it. Can't do an alignment or ballance tires to save their lives. Self accountability is non-existant. Customer service is that of an India based IT service department. If anyone attempts to contact me regarding this review I will gladly make it a 1 star.

Oct 06, 2024

I had a flat going down the road and wasn't sure if I'd be able to get it fixed on a Saturday. But, the guys at Big O Tires fit me into their already busy schedule and had me back on the road in no time.

Oct 06, 2024

Well, it could have gone bad. My car seemed to be having some sort of electrical issue that affected the speedometer, gas gage, ABS system and more. They had my car 3 days shy of 4 weeks BUT…… Shawn the store manager, Adam, and Daniel were so good to keep me, updating me the entire step of the way and reassured me they would find the problem. In addition, they adjusted my final bill so that it would not break the bank. I can’t thank them enough for not giving up on my car. The dealership would have cost me at least twice what I paid. I would recommend them 100%! The car is running great!!!

Oct 06, 2024

have been there a few times now. they have always been honest upfront and have done a very good job.

Sep 06, 2024

Amazing service. Very affordable. Will be going back. I was happy with a different tire store, but this store made me feel truly valued.

Sep 06, 2024

I come in to get a oil change and a headlight for the front and a blinker for the back did not fit right and the man that I talked to said that were it shorted it kind of burned it and now they're saying it was already there so don't trust him I bought a two pack at lights put one in and supposed to give me back the other one they gave me a burn out the back and nobody could find where it went the new one back again third day hopefully they'll fix it

Sep 06, 2024

Johnny was great I purchased four tires from him this morning also an alignment very professional definitely recommend him

Sep 06, 2024

Please take your vehicle somewhere else.

Aug 06, 2024

Had my brakes done here and the brake fluid all leaked out because they did not tighten the brake line down. I have found out that they have inexperienced people "learning" on people's crafts with NO supervision. Almost gotten an accident Which could've killed my wife or my 16-year-old son. Made a corporate complaint and still haven't received a phone call. Stay away from this place because the main mechanic that works here verified that they do not have train personnel working on peoples breaks and that he has worn them that this was going to happen. I have video of him admitting this. This company has ignored this lead mechanics advice about getting proper training for employees and to make sure that new employees are trained. Whoever made the decision to let a inexperienced person do brakes on my 16-year-old's car should be fired!

Aug 06, 2024

I am now changing my review to a one star after a five star originally. The fellow behind the counter was friendly and apologetic so thats the only good. Its a show there even if you have an appointment. The story is way to long to post good luck and you will see for yourself if you go there.

Jul 06, 2024

Always professional and respectful. Quality work.

Jul 06, 2024

Honest and straightforward with timing and what's going on with the vehicle. Helpful when it comes to financing options.

Jul 06, 2024

The finale! After the second set of worn tires (way too soon) due to saying they aligned my truck (but didn't) I had to take it to the dealer to fix it because it was so bad. My recommendation is take it to the Big-O at 1015 Old Cedar Bluff Rd, Knoxville, TN 37923 Preston will take good, professional, honest care of you!

Jun 06, 2024

Front desk associate was extremely helpful and the guys in the back were awesome when it came to their work

Jun 06, 2024

I had the best experience at this location. I was greeted by Graham, who was knowledgeable and went above and beyond to help me. Top notch employee, top notch business!

Jun 06, 2024

These guys are the most professional mechanics I have ever met