Big O Tires

Jan 16, 2025

They were honest and said we didn't need the service we thought we might need (brakes). They can be trusted, which is rare for an auto shop.

Jan 06, 2025

I always Recommend big o tires on mall view. Anyone needing tires this place will take care of all you needs.

Jan 06, 2025

This shop needs better management, loyalty, and integrity. Honesty for the most part.. I ask for good service, now days it seems ppl don't want to work and do their job! You're getting paid to do what you applied for when you applied to the company. If they don't pay you guys enough, how about finding a better place and don't be lazy. I asked for a simple task, my car needs a motor oil change, how do you guys forget to tighten up the screw that holds the oil inside the pan.. that's my first vehicle, my second vehicle, another easy task, motor oil change, I told the counter guy, can you replace my screw it seems to be stripped, I come to find out he never did his job. I got one more for you guys smh.. I bought new tires for my vehicle, 5 days later I get a nail and flat, ok on my receipt it says if anything happens to my tires withing certain miles, they will replace that tire, with a new tire, so I go back to the shop I'm the only customer, and I asked for a new tire because I just bought 4 tires 5 days ago.. apparently they patched it, because I have to add air to that tire once a week... good job guys! You guys don't care, you already have enough customers, let me run your shop , I guarantee your sales will increase up 50% more a week.. if I gotta show you guys how to work and manage call me email me, this shop is bad and it's giving BIG O TIRES a bad name! Big O tires just lost a customer! I'll never go back unless they clean up that whole shop with workers who care about there job.

Dec 06, 2024

Absolutely as professional as they come!great management,team environment.I would recommend their service to anyone who needs a great job with great service!

Dec 06, 2024

I used this location for my tires on multiple occasions. They state that they balance the tires on the receipt. I had to bring my truck back to them to get the tires balanced and they only balanced 2 of 4. They then called me a liar. The owner tries to appear helpful by giving contact information but nobody will get back to you. Les Schwab is around the corner and way better.

Dec 06, 2024

I’ve been going to this shop for a few years but this year it’s been awful. July I went in for new front tires and the guy with seeing glasses was looking for excuses not to honor my warranty. Finally, after going back and forth, he admitted they failed to rotate my tires, even though I went in on time for rotations, per the warranty. They just installed the 2 new tires, no balance or rotation, decided not to put the cap on the new passenger front tire, or air it up properly. My light went off 5 minutes after I left. I went by somewhere else to have it aired up, and it continues to lose air at least twice a month. I went back in September for rotation they still did not put the cap back on. I had to have it aired up again today, and learned the cap is still missing. I called, and they tired to say I ran over something in July right after left, but for some reason they didn’t catch it September when I went back for balance and rotation. When I called bs on that, they tired to say i was due to come in anyways but i have 3000+ miles still. These people are liars and will say anything not honor their warranty and the malicious backlash and attitude not airing up tires correctly or putting on the valve caps is dangerous to the public. The customer service has gone down at this location from where it was 5 years ago! They’re going to cause an accident!!!

Nov 06, 2024

Bought my tires from the Mall View Rd. Location. Had a very a slow leak in one of the tires. Every three to four days the low tire light would go on. Air it up, it would turn off. Took the vehicle back three times, they couldn't find the issue. The last the time I took it in they mentioned my sensors were malfunctioning. For four hundred dollars they could change them. No mention of the slow leak. The primary issue was the leak and has been. I got upset because Ryan or Brian was pushing the sensor issue and not the leak issue. He hung up on me before I could finish talking. I found the leak with common sense and process of elimination. This is your profession and you can't locate a small leak, it's sad

Nov 06, 2024

Brian & the gentleman were polite, respectful, quick, & accommodating. Reasonable prices. Went above & beyond in customer service. Great work, great people. Confidently recommend!

Oct 06, 2024

Awesome team! Awesome service! Thank you guys!

Oct 06, 2024

Great

Oct 06, 2024

Nice place great prices fast service. Oil change is cheaper than Valvoline

Sep 06, 2024

BRIAN GARCIA he was super nice helpful and super friendly thank you for the online price match to help me get my four new tires ♥️ you had rather help me then to send my business away else were and for that thank you so much. By the way Fast like NASCAR on the service I was in and out :)

Sep 06, 2024

Easy in/ easy out

Sep 06, 2024

I was prepared to give this shop 5 star rating; however, upon returning home, I noticed lug nut caps had not been put back on and they did a sloppy job storing spare in it's compartment (compartment, cover, not securely, fastened and trunk rug, left askew). Prices were fair, waiting area clean and inviting, counter attendant friendly, courteous, and professional. Benchmark to receive 5 stars is attention to detail, hopefully, there is better focus on this metric with your customers going forward. Respectfully, RDO

Sep 06, 2024

They were fast they were friendly and I did love the price I was there at 8:00 and was out by 9:00 brand new tires I recommend this place because I will go back anytime I need tires work done on my truck

Aug 06, 2024

Had an appointment first thing in the morning. Over an hour and a half to change out two tires when it’s not even busy is crazy. Ive watched the workers take the tires off of my car and then start working on someone’s elses vehicle multiple times now. Terrible services

Aug 06, 2024

Wouldn’t recommend this place to anyone after my experience. Had an appointment for 8am for only two tires. I showed up a little early and was told it was no problem and they started to work on my car. Well what I didn’t know was that this place didn’t even have the tires I needed in stock at the time of my appointment, never told me about having to get them from another place, and also had me sitting there for almost 2 hours after being told time after time “15 more minutes”. After an hour and 30 minutes go by, I start asking questions and why it’s taking so long? Also the gentleman in the black shirt who I’m guessing was the manager, was just on the phone most of the time I was there and didn’t help his team once. I go outside to look at the car and see some older guy just eating and not paying any attention to the cars that need work. Then when someone did go into the bay, I overhear the cashier start talking about how I’m watching them and they need to start working. I guess the tire tech didn’t like me questioning why he was taking so long and seemed irritated after he handed me the keys. Well I had a weird feeling after leaving and good thing I checked before going back up the mountain, because they were overfilled by more than the limit on the actually tire (44 psi max). If a tire popped on my way home I could have been seriously hurt or worse. Please take your cars elsewhere. This place doesn’t care about you.

Jul 06, 2024

Honest, professional, and despite their overhead, affordable. Brian, the manager is wonderful!

Jun 06, 2024

Quick and friendly service

May 06, 2024

Efficient customer service

May 06, 2024

I have taken all of my vehicles to this location for over a decade and a half now and I'm never disappointed.

May 06, 2024

Purchased new tires and happy with the price, service, and quality of work received. Thanks to Eric for helping me out.

May 06, 2024

They communicated with me and showed me pictures so I had a better understanding about my issue with my car

Apr 06, 2024

I went to get new tires, and they set me up with some around my price range and got me on a payment plan and was able to put them on that same day. Very friendly great service highly recommended

Apr 06, 2024

Good service

Apr 06, 2024

Maybe the slowest service for an oil change I’ve ever had. Pricing isn’t transparent until you show up and employees seem comfortable with taking as long as humanly possible. Waited about 50 minutes before asking how much longer it’d be and they said that “it’d be a while”. Just left. Never coming back.

Apr 06, 2024

They were fast for an oil change and three tires they were quick they were really reasonable on the oil change and the tires cuz the tires that I got yeah they were pretty reasonable very respectful very clean and environment all around five stars.

Mar 06, 2024

Great and friendly place gives i the best options and prices for your vehicle they don’t try to money gouge your pockets