Big Brand Tire & Service

Feb 06, 2025

Excellent work and Excellent customer service. Thank you Macee and Jay and also the technician that worked on my car. I watched him do my allignment and he did everything you want to see done correctly. I was thoroughly impressed by the mechanics work and I feel confident giving this place a 5 star review.

Feb 06, 2025

Thank goodness for Big Brand Tires. We were just about to complete a four hour drive into Henderson, NV, when we literally drove over a fork in the road that punctured our tire. I spoke to Jay, who was very professional and helpful. The courteous technician replaced the tire quickly. Everything has been great since. I could not be happier with your service.

Feb 02, 2025

Fast, friendly!!! A+

Jan 31, 2025

Amazing service will do anything to help out your situation

Jan 31, 2025

Bob was very helpful and informative with a great personality .

Jan 31, 2025

I go here for the customer service. Macee is great. I don’t even care if I pay more cause I trust her.

Jan 24, 2025

Honest and wonderful. Thank you 😊 Always taking care of my Subaru to last forever!!!

Jan 17, 2025

Great customer service- went in for brake check and they replaced all brake pads with a discount and also removed a screw and repaired tire, as well as mounted my damaged splash guard for free same day.

Jan 10, 2025

Big Brands Listens to your needs. They give honest information and charge fair prices. Finding a Good/Mechanic is hard. Big Brands makes you feel good.

Jan 07, 2025

Amazing customer service!! I requested an inspection for a leaky tire and was taken care of within an hour - no charge. Really appreciate the help, highly recommend for tire needs!!!

Jan 07, 2025

Everyone is so kind. Fast service. Macy helped us. Thank you guys.

Jan 07, 2025

Macy is awesome!!! Got a new set of tires and an alignment. The alignment initially wasn’t perfect due to my worn suspension and steering components so I brought it back and Macy and the crew got it perfect with no questions asked. These people stand behind their work and will make sure you are happy when you leave. Couldn’t be happier with the customer service. In addition the waiting area is comfortable with nice leather recliners and not some stiff uncomfortable chairs I was used to at most shops.

Jan 07, 2025

My son’s truck was vandalized. Four flat tires and a cut brake line. Bought 4 new tires at a great price. The Big Brand Tire shop went above and beyond repairing the brake line on his old truck which was not easy due to the age of the truck. Great staff. Highly recommend.

Jan 07, 2025

Need new tires, Big Brand had them in stocks! New tires in about 1.5 hours!

Jan 07, 2025

Thank you for being open and honest about the work that needed to be done. You will see me again for maintenance on all my vehicles.

Jan 07, 2025

Truly amazing! Got my tires in within 24 hours. Even stayed a little late to make sure my car got done day of. Kept me in the loop the whole time. Will be going back.

Dec 07, 2024

Customer Service was great! In the waiting room, waiting and watching my tire being repaired, the serviceman took care of it like it was his own. Thank you

Dec 07, 2024

The store manager was very helpful.

Dec 07, 2024

They will lure you in with quoted cheap prices and then charge you 3x what they originally said. Could not recommend staying away more. They over charge like crazy and will keep your car longer than they need to. If I could rate ZERO stars I would.

Nov 07, 2024

As soon as you walk in you are greeted, place is clean and waiting area was pleasant, definitely coming back to service my other vehicle.

Nov 07, 2024

First time using them getting new set of tires. Fantastic customer service, Macy was pleasure to work with. Great communication, transparent prices. Will be using them again in the future 100%.

Nov 07, 2024

Great service, very friendly and knowledgeable staff

Nov 07, 2024

The girl on the phone said she would call me right back and never did. I won't shop there!

Oct 07, 2024

Honest. Helpful. Friendly. I thought for sure I needed a new tire. I went to the gas station to fill it myself, but the tire was losing air instead. At Big Brand, they checked my tire. Said it was fine. Added air. Advised me to go there for air instead of gas stations. Didn’t charge me a thing. I need my tires rotated. I’m returning to Big Brand for that!

Oct 07, 2024

No stress Finished timely. Right price.

Oct 07, 2024

The speed at which they managed to change my tires was absolutely, impossible and thank you so much for going really fast.

Sep 07, 2024

Amazing experience. Macee and Marvin both their customer service impeccable. The prices are really good. Definitely have my business and referrals!

Sep 07, 2024

Because I have a warranty with CarMax I was directed to this shop. I took my car in for the first time to get my window motor fixed and my car was finished on the same day with no further issues. My engine light turned on so I took it back and had to get the intake manifold replaced, she requested to keep my car another day to make sure the light wouldn't come back on but I needed my car back so she assured me it was safe to drive and if it did come back on to bring it back since it was covered under warranty. The light came back on a couple weeks later So I took it back again, they cleaned up my connectors and did a test run for a drive cycle and my car was returned to me on the same day. Runs like a champ with no problems whatsoever. Macy provides the greatest Customer Service which makes it even more pleasant to take my car there. Thank you so much in taking the time out to care for my car this will be my shop for a long time to come. I appreciate you all!!

Sep 07, 2024

Bought a set of tires not too long ago with a 50,000 mile warranty. Front passenger tire was losing air not long after that and we brought it in, they said the valve was bad and they replaced it. Last week, the same tire went flat as my wife was about 1/2 block away from Big Scam Tire, so she rolled it in, they put air in it but wouldn’t go any further than that because they could see “she drove on it flat” and because I didn’t purchase an additional warranty, they wouldn’t do anything. I went in a few days later and asked what was going on because why would I purchase a warranty on a product that has a 50,000 mile factory warranty, she replied that that warranty only covers factory defects. I asked how do they know it wasn’t a factory defect if they didn’t look at the tire to see what was wrong, and her reply was “we can tell your wife drove on a flat tire, so that voids the warranty”. Well yes, when a tire goes flat while you’re driving it, your vehicle doesn’t come to a complete stop immediately, it’s still moving so you’re technically driving on it, What kind of loophole is that? These tires only had 7,000 miles on them, it’s a classic bait and switch con. Took it up the street, and they were shocked I wasn’t offered a pro-rated manufacture warranty. I ended up purchasing a new tire at up the street and much to my surprise, there was a chunk coming off of the inside sidewall, which we had no idea how that could have happened, but he said this was an off brand tire and wasn’t surprised. I researched the tire before buying online and reviews at the time were decent, and with the “warranty”, I thought it was a good buy. This place sells garbage- and when safety is involved, that’s not good for anybody. Avoid this place like the plague. This could have turned out much worse.

Sep 07, 2024

Don’t go here. They aren’t upfront with their prices. Might be nice to know the discount caps out at $300 for tires but no one told us. Also they gave us a price of 1000 for 4 tires came back and then it was 1,4000? Where are all these extra charges coming from and why aren’t you upfront with your customers with prices. I get your a buisness but now you lost a customer cause y’all lied. Don’t shop here. Go somewhere where they tell you up front the truthful price

Sep 07, 2024

First experience with BigBrand and it will definitely be my go-to. They were amazing…friendly, knowledgeable, efficient, speedy, AND mostly female techs. What a diamond in the rough! Thank you to everyone who made me feel as though I was their only customer. Wish all businesses were so incredible. Third experience @ this BigBrand and they are incredibly professional,,knowledgeable, caring, and sincerely value your business and want the best outcome for your vehicle. I will no longer be taking my car to the dealership, as this team is the best!

Sep 07, 2024

Got the car fully serviced - only to have more issues than when I came In. Coincidentally, had a battery issue minutes after getting the full service and diagnostics. To make it worse, that evening, my car engine turned off while at a stop light. Coincidence? No, quite frankly unacceptable. Dont recommend this company or mechanics. You’re supposed to have customer’s vehicles better than when they came - and that didn’t happen. It’s sad because I built up trust with this company. But now, you lost a customer.

Sep 07, 2024

Great service and quick, and always seem to be covered when I have tire issues under my extended tire warranty! highly recommend this location and shop. They got me in and out in about 30 mins total for a tire and oil change.

Sep 07, 2024

I had a tire that wouldn’t accept air on a Sunday. Brought it here and the ladies that helped me were fantastic. I was back on the road in 15 minutes with a properly inflated tire! Definitely coming back next time I need service.

Sep 07, 2024

I've had great experiences with Big Brand Tires at both the Summerlin and Sunset locations. The Sunset location is especially impressive—they respected my time, got me in and out quickly, and the final bill was even a little cheaper than what I was originally quoted. The staff went above and beyond, even installing windshield wipers for me without any hesitation, unlike some other places where I've encountered eye rolls for such requests. Highly recommend both locations!

Sep 07, 2024

Macee is the bomb !