BBC Collision Pro LLC

Sep 07, 2024

I brought my car to this "body shop" for a repair. They did a horrible job! Probably the worse repair job that I have ever experienced. They had so many sloppy and unprofessional work habits, I literally lost track. Every auto shop that I have ever been to puts down a protective mat on the driver and passenger floor when you bring in your car for repair. They do this to protect your car's interior. Don't count on this from BBC. Not only will they not protect your car from dust, dirt, grease, etc., they will make it worse. When I came in to pick up my car, I found several parts like the ac vent cover and the rocker panel was removed from the car. The ac vent was laying on the driver's seat floor. The rocker panel was lying in a junk pile near the bay door. I had to go hunt the part down, because I was the only one that realized it was missing. The car has a key fob. The key fob was jammed in the ignition like someone had never used that type of key application before. Most key fobs you just use them to start your car and you can then set it in the cup holder or something. My key fob was jammed into the ignition. I had to pry it out. Someone at this shop used a jack or something to lift my vehicle and they damaged the exterior metal floorboard of my vehicle. They tried to lift it at a soft metal spot where it was not meant to be lifted. Of course they did not take ownership of this. The paint job they did was terrible. It did not match the other painted areas. And there was one spot that was damaged, like a tool had scraped it. It had peeled already. I ended up taking my car to Franks Accurate Body Shop to fix the paint job that BBC did. If you are looking for a really good quality body shop, you should check out Franks Accurate Body Shop. So even after all of this happened. I went on like nothing had happened. I did not write any reviews or anything. And then today I was scrolling through Facebook, and I seen an ad for BBC. They have them all over the place, I have never seen anything so pathetic. So, after I accidentally hit the ad, this AI robot sent me a message. I made a comment about how terrible the business was. I would not go to BBC to get my spare tire rotated. And then the message found its way to the owner, who passively aggressively loved my comment. And laughed it off. Which pretty much validated my claim. Everything is a joke to these guys. If it were my business, I would want to find out why a customer had a bad experience and find out what I could do to make it better. Not BBC. They do not comply with the normal conventions of ethical business owners. Instead, this person accused me of never being a customer, so I must not know what I am talking about, and I must be unhappy. That is what led to this review. BBC was right. I am unhappy. I am not sure if happy people like handing over $3500 for a crappy repair job. I did not like it at all. And then handing over another $500 to have it properly repaired by Franks Accurate Body Shop. There were parts on my car like the gas tube that was loose. You go to put the gas nozzle in there and it shifts because it's loose. Franks Accurate Body Shop called me after 1 day and said I may need a new car battery. I said "No, I just bought a brand-new car battery." BBC had failed to tighten the back door clip that the door hooks too, so because the door was not closing properly, it was draining the battery. How many things is that now? Like 5 or 6 things? Terrible Body Shop. But the good news is there is no waiting. Franks Accurate Body Shop has a couple-week wait list, but I promise they are worth every penny. Everyone knows they are good, or they wouldn't be in such demand. BBC are sloppy, unprofessional, incompetent, careless, passive aggressive, rude, and not worth the hassle.

Aug 07, 2024

BBC Collision did an excellent job restoring my car back to its original condition after my accident. The pricing was fair, the work was great, and they met their deadline they originally established with me at the beginning. Their foundation is solid and workmanship is even better.

Apr 07, 2024

Been a long-time customer of BBC Collision Pro (as far back as when it was known only as Body by Cook). Fortunately, I have not required their services for quite some time, but just this month I needed work done on my Genesis (dash replacement and rework of mismatched paint (that was NOT done by BBC). Gerrard is as professional as they come. Work was completed on time, and reasonably priced. As you can guess, the dash replacement took significant effort and Gerrard went over and above to ensure our satisfaction. My car looks brand new! Gerrard - my personal thanks to you and your team, and again, my condolences for the loss of your dad. I will never go elsewhere for auto body work and please feel free to use us as a reference. Thanks Again! Tom

Mar 07, 2024

In and out super fast, looks like nothing ever happened. Gerrard and his team works wonders. Highly recommend.

Feb 07, 2024

Always time and efficient!!!I had mechanical problems aswell as a class three damage to the frame and cosmetics interior and exterior damage all restored to factory standards. A+ in my book. Definitely have my business for a life time.

Feb 07, 2024

BBC is fast, reliable and very talented. I’ve brought many of our vehicles there for repair and customization. They always treat us fair and do great work. Highly recommend.

Feb 07, 2024

Best customer service and quality work

Feb 07, 2024

Great customer service!!! Brought my Honda Accord and they fixed it up in a timely manner. Very recommended!

Feb 07, 2024

I brought my car here and not only did I get great customer service with a craftsmanship on my car was awesome!

Feb 07, 2024

I was greeted with kindness as well as professionalism on the phone. When I arrived they answered my questions before I asked them. My car was well taken care of in their capable hands.

Feb 07, 2024

I was helped by Gerard Cook, he got my car looking brand new👍🏼would definitely go back and recommend.

Feb 07, 2024

My car got ran into by a big truck, and BBC fixed all repairs! These guys brought my baby back to life! Amazing work! Highly recommend!

Feb 07, 2024

The did a great job on my vehicle, I would and have referred my friends to come an get there vehicles done by BBC collision PRO.

Feb 07, 2024

They did a beautiful job on my car. Looks like it never was in an accident. And the folks there are very professional and so nice. They were able to finish my car in a timely manner. This is the place to go for honest professional work!

Feb 07, 2024

Very professional experts in Automotive Body Repair

Feb 07, 2024

Was very worried about if my paint was going to match because of the pearl color, but BBC Collision Pro matched it up perfect!

Feb 07, 2024

Wonderful customer service from the time you step in the door! They do excellent work in a timely manner. Will always recommend BBC!!!

Feb 07, 2023

Bring all my vehicle body needs here. Best In the business and great Turn around times! Plus customer service

Feb 07, 2023

Great

Feb 07, 2023

I was forwarded by a friend to BBC collision. At first they were nice and gave me a great quote. When I picked the vehicle up I noticed the “blend” immediately from the discoloration on the contiguous pieces. They did not use factory paint as discussed in estimate. An hour after dropping off I had to return to get my secondary phone. By this time my passenger door was open and an employee was putting parts across my front seats. The dash screen for navigation and vehicle controls is now has lines , indentions and is not usable with black and grey streaks. Money was returned, but what a waste of time. I wouldn’t refer this place for a paint fix to anyone.

Feb 07, 2022

Awesome groups of guys! Very professional, they care about you and their work shows for it. They put hard work in everything they do!! Also affordable for everyone. Highly recommend to anyone!!

Feb 07, 2022

Gerrard was great ! Not only did he do a great job painting my bumpers, he also help find the particular brand bumpers I was looking for & had them shipped straight to his shop. I highly recommend him !

Feb 07, 2022

Gerrod and his guys did an awesome job on my wife’s Jeep. Service was great and they completed the job in a timely manner.

Feb 07, 2022

I was satisfied with the service and work on my car from BBC Collision

Feb 07, 2022

My experience was very pleasant.

Feb 07, 2022

The best place to get your vehicle repaired or just updated with a paint job.

Feb 07, 2022

They did a beautiful job on my SUV! The paint job came out awesome. They were friendly and so helpful after my wreck. Would definitely recommend. I also didn't have to wait months to get it repaired.

Feb 07, 2022

Very courteous and professional staff! Being a woman it’s hard to find a place that won’t take advantage of that fact but I was glad to come across these guys!!! Would definitely recommend to anyone!

Feb 07, 2020

Awesome

Feb 07, 2020

Magnificent work and affordable prices!