AutoNation Ford Memphis Service Center

Feb 06, 2025

I am not pleased with Auto Nation Ford on Mt Moriah .. The cars are not working properly, I've been stuck with a Lemon and now I have to purchase Extended warranty for my car because of all the mechanical issues ..I do believe I was taken advantage of because I'm a woman , I have a 678 credit score with a F/T job and I was only able to get a 2017 with a $4,000 down payment ..Please be careful ladies

Feb 04, 2025

I had a great experience at AutoNation getting an oil changed. Michael is the greatest at showing appreciation to customers and being as helpful as one would expect.

Jan 30, 2025

Quick Service, minimal wait

Jan 23, 2025

Service performed as promised; excellent customer service skills.

Jan 23, 2025

Very friendly staff. Quick response time and quality repairs

Jan 16, 2025

Always very pleased with my oil changes.

Jan 06, 2025

Our service advisor Mike went out of his way to resolve any and all issues.

Jan 06, 2025

Specifically giving a 5 star rating for autonation ford because of my Service Advisor Sal! He sold my Bronco Sport to me three years ago, and now as a service advisor, he always takes good care of me and my vehicle.

Dec 06, 2024

Brought my car in for something different and ended up getting somethings fixed other then what it for and what i brought it for still needs fixing and some more stuff

Dec 06, 2024

I absolutely love the customer service and the time taken to explain what I need. Thanks for great customer service

Dec 06, 2024

I took my car in for a water pump replacement on my Ford Explorer. It was a 10 hour job and I am very satisfied with the work they did. The customer service was impeccable from Heather, She is the best. Without her it would not have been possible to complete this job. Heather was the one responsible for speaking with my insurance company. I will always be grateful. They are very professional...

Dec 06, 2024

Sal was great.

Dec 06, 2024

Sales manager AB worked with me to get to the number I was looking for on my truck. We did all negotiations on line. Completing the purchase in the store and delivery were seamless. Glad I came to AutoNation Ford. Best price on my new truck in the Memphis area.

Dec 06, 2024

staff was very nice. however, they had my truck for more than 2 weeks before they were able to look at it only to find out that they "couldn't" work on it because my truck has some modifications. if that truly is the case, then it should be one of the first questions asked. so as a result, at minimum there are 2 service recalls that weren't performed bc of this. i think it is silly.

Nov 06, 2024

Everyone in the service department is always friendly, and helpful. They do know what they are doing when it comes to repairs. I don't go anywhere else.

Nov 06, 2024

Never disappointed with the service at the Mt Moriah location. I arrived around 7:15 and out 1 hour later. Great team!

Nov 06, 2024

Thank you Jeremy for helping and the team I am soo grateful you guys where able to help me

Nov 06, 2024

This dealership’s service department is poorly managed. I made an appt for an oil change for 8am and indicated when I made the appt I would be waiting. I arrived at 7:50 for my appt. It is now 9:40 and my truck has not been returned to me even after I expressed the need to get on the road for a full day of travel. Quoting a 90 minutes turn around for a schedule oil change is ridiculous and then not even being able to stick to that is unacceptable. When I was checked in, the appt info was ignored and I was treated like a walk in. Be sure to allow extra time if you use this dealership for service. Next time I’ll just go to Valvoline so I am not held up waiting.

Nov 06, 2024

Great experience Sal always take care of me friendly staff

Nov 06, 2024

So, mixed review. I brought my 2019 Escape in for a transmission fluid change. I dropped my car at 8a and picked it up at the end of the day. For context for the below review, my car is right below 100k miles and I had literally two weeks before gotten all my 100k recommended maintenance at my usual repair shop. Literally, 14 days. That maintenance included an engine tune up and changing the engine and cabin air filters. The actual transmission exchange was fine. Pricing was as expected. When I arrived, despite having an appointment made several days in advance, the check-in mechanic/salesman tried to tell me they wouldn't have time to do a fluid exchange, even though that was the reason for my appointment, I was clear I was dropping the car off, and had confirmed multiple times when making the appointment that I would have my car back for the weekend. He said they were very busy that morning and seemed to be implying that people that drove up the same day would have priority over my previously scheduled appointment. Obviously, they ended up being able to do the fluid exchange, but it was a bit of a rough start. As part of the service, they performed their free multi-point "inspection"... where they told me that I needed to get a tune up. I asked what they thought needed to be addressed in the engine tune up, and the mechanic said the spark plugs. I said I had gotten them swapped out two weeks prior and the response was "Oh, I guess you're okay then." When I went to pick up the car, the inspection report had also flagged my engine air filter as needing replacement. They had not mentioned that on the phone, but again, the filter had been replaced two weeks earlier. Engine tune up and changing engine air filter are both on the Ford recommended list of 100k mile maintenance. So, if you know exactly what services you want perform, they will do it (though they may or may not honor your appointment). If you need diagnostics, go elsewhere. Their multi-point inspection is apparently just reading down the Ford maintenance list and not actually inspecting anything. When people are dishonest in relatively small stuff, it makes me very hesitant about trusting them for future stuff.

Nov 06, 2024

The service providers were cordial and listened to my concerns with the car when it was towed in. I asked that a complete diagnostic report be done so I would know all that needed to be worked on. This way, decisions could be made o n what to do first. My concern with the 'service dept' was they could not give me report after having the car five days because it needed a battery. Why was this a problem? This is a service dept with all equipment and tools and workers. Why not take a service dept battery, hook it up, run the report, then remove the battery. Then call the owner with all information needed. Instead, I get to the service dept and I'm told, they could not run a report because the car needed a battery. This truly upset me. I left to go purchase a new battery and took it to the service dept later that day.

Nov 06, 2024

They were very detailed and very friendly and professional. I had absolutely no problems and my truck is running great. Thx Sal

Oct 06, 2024

Ford motors is absolutely awesome, the team is amazing!! Thanks Ford Nation

Oct 06, 2024

Greeted by everyone that I came in contact with. My truck was serviced and returned to me within the time given by the advisor. This was my first visit there and I was very impressed.

Oct 06, 2024

I only wish I could give you lower. You charged me for diagnosis that your technician Michael said in front of me that he never looked at it. Yet your shop manager said I need a motor. So I went to get a second opinion. It only needs a thermostat and a belt. You had my truck for a month and misdiagnosed it. I need my fee returned with extra.

Oct 06, 2024

I've been using AutoNation on Mt. Moriah for years to service our vehicles but they kept our vehicle on 2 separate occasions this year for close to a month or more. After they had the vehicle for close to a month to fix fix a water pump issue, we got the car back after spending close to $4k and in under a week we started to experience problems with the vehicle losing power and multiple hazard lights coming on. The care goes back in the shop and this time they kept it over a month with no updates or follow up, only to tell us the vehicle needs a new alternator. Another close to $2k for that repair. I don't think we'll return to them in the future after this experience.

Sep 06, 2024

Service was good

Sep 06, 2024

The employees are very professional, friendly and courteous. Their caring ways make you feel like you are at home with friends.