AutoNation Ford Katy Service Center

Feb 05, 2025

Easy to work with, Mo in finance was great, highly recommend autonation ford

Feb 04, 2025

Excellent service advisor. Timely service.

Feb 01, 2025

Had a awesome experience will be back again for my next service date.

Jan 30, 2025

Great service and quick turnaround time.

Jan 30, 2025

In and out no time good people and good communications

Jan 23, 2025

Awful experience trying to sell my vehicle to autonation. Bait and switch. Changed price after making formal offer. Blamed me for going to get another price from a non identified autonation dealer. Incredible. Avoid at all costs. Go to carmax or anywhere else to sell your vehicle

Jan 23, 2025

Excelente servicio, muy amables , definitivamente regresare!

Jan 23, 2025

Flash warehouse update. Mobile truck came to my home. Technician spent about 45 minutes on the update. Went to go to store shortly after update. Update failed. Later that evening I went on you tube, I then went to the vehicle connected my own wi-fi and I downloaded the new software. Works great now

Jan 23, 2025

Great service - nice knowledgeable service folks. For the past 25 years, we've only purchased cars from this dealership!!

Jan 16, 2025

great job has gotten better over the years

Jan 09, 2025

Outstanding service from everyone along the chain, from Trevor in sales to Carlos in financing. It was by far, the best vehicle purchase experience I have ever had, and can't thank the team enough. Small repair was needed after purchase, and all parts and service we're expedited. Really, couldn't have been better, and I'll be looking to do all of my vehicle shopping there in the future!

Jan 09, 2025

Probably my worst experience of customer service with any main dealer I’ve been to. Used automation Ford on 3 occasions now and each time it’s been a shambles. Total incompetence with the service advisors and zero preparation in terms of work scheduling completed in advance of taking my car in - after pre-booking the work ! Total lack of care and customer service - 1 star at best

Jan 09, 2025

Steve and others in the Service department are a SEA change for me, after dealing with Tesla customer care for 4 years. I am a ditcher when it comes to Tesla customer service. My Tesla Model Y 2021 broke down, or had tears or dead in the garage issues and customer service was helpful/no cost but a pain in the neck there! Steve D. by contrast is very nice, helpful and everyone in the After market sales, + Ford Katy Service department was helpful, knowlegeable and courteous. We are very happy to come here and will never hesitate to come here again, as they treat with respect, dignity and care! Love them!

Jan 06, 2025

Carlos was an amazing salesman 🙏🏼

Jan 06, 2025

Customer service

Jan 06, 2025

Everyone l dealt with from on the phone to in person were not very freindly.

Jan 06, 2025

Excellent service, would recommend.

Jan 06, 2025

Great customer service Their customer service truly stands out for being exceptionally helpful and responsive. Inquiries are addressed quickly and efficiently, making for a smooth and positive experience. The pricing is also reasonable, offering great value for the services provided. It's refreshing to find a company that prioritizes customer satisfaction. I highly recommend their services to anyone looking for a reliable and affordable option.

Jan 06, 2025

Great service. All was completed and very timely., Appreciate the info upfront & also then details once completed.

Jan 06, 2025

I had an exceptional car-buying experience at AutoNation, thanks to the outstanding service provided by Omar Aridi. From the moment I arrived, Omar's extensive knowledge about the cars and his genuine willingness to help stood out. He guided me through the entire process, ensuring I felt confident and informed every step of the way. During the test drive, he paid close attention to my specific requirements and preferences, narrowing the search to the perfect vehicle that suited my needs. Omar's attention to detail and customer-focused approach made the experience seamless and enjoyable, and I couldn’t be happier with my purchase.

Jan 06, 2025

I have been there yesterday and I was positive impressed about the attitude and attention of the team to me. Firstly at the door I was greeted by Trevor Powers and he started to ask me about my problem with my car. I’ve explained to him and he made everything to resolve and he referred me to the technical and mechanical department. After this Dustin Thomas with Habib Humayun were able to find the correct wiring diagram I needed, they were so friendly and patient in getting involved with the problem and they finally gave me what I was looking for. I really appreciate your job and your knowledge, thank you so much for everything to everyone, you’re an amazing team, CONGRATULATIONS FOR YOUR WORK! See you soon!

Jan 06, 2025

I picked a great day for an oil change. I was in & out in 35 minutes. Oil, multi-point inspection, & tires rotated. My service agent, Jonathan, was polite & helpful and took care of everything. He even walked me out and checked to make sure my engine oil alert had been reset. Great service!

Jan 06, 2025

Mr. David Lewis has excellent customer service and goes above and beyond

Jan 06, 2025

On 12-31-24 we test drove a 23 Ram and liked it. We called our salesmen (2) 1-2-25 to discuss purchasing and never had my call returned. I called and spoke with another sales person and after several texts and calls we settled on price and trade and scheduled an appointment to pickup the truck. Then a 4th salesman (Demetris) called answering a previous message and once letting him know about the sale he got rude and said that truck was sold the day before. I said no one let me know and asked how can they not know it has been sold, and he accused me of cursing and hung up. I called back and spoke with a 5th salesmen and wanted to talk to a manager and he tried to help but he spoke with someone then came back and said he didn't have to listen to me and hung up. No call back from a manager yet. Don't expect one. DO NOT RECOMMEND THIS DEALERSHIP!!!

Jan 06, 2025

Quick, with great service, I will definitely be back.

Jan 06, 2025

Service writers and managers are very knowledgeable and will ensure vehicle needs are met.

Jan 06, 2025

Steven Yee, my service advisor at Auto Nation Ford Katy was outstanding to work with. Helped me navigate the repair process, including Ford Customer Care team on my F-150

Jan 06, 2025

The service rep Mike was great… Lept me up to date with everything… Was able to get a loaner car with Blake, he was great… All the other team members were very nice and friendly… My car service was completed in a very short time…

Jan 06, 2025

The staff was very knowledgeable and professional.

Jan 06, 2025

very good experience and the service advisor was excellent