Autocheck

Feb 06, 2025

I took the time to write a review on Facebook to commend a gentleman who helped me tremendously and delivered outstanding service at a VERY affordable price. Unfortunately, I encountered an unprofessional response from Trish Koehn, a co-owner of THIS business, who chose to react in a rather ungracious manner. Her attempt to dismiss my positive feedback not only surprised me but also raised serious questions about the company’s values. When business owners respond poorly to those who are simply expressing gratitude for excellent service, regardless if it’s your company or not, it reflects poorly on the entire establishment. It leaves me wondering about the overall culture within the company. Acknowledgment and appreciation should be encouraged, not met with jealousy and slander. Given this experience, I find it difficult to support a business that allows such behavior from its leadership. If co-owners are willing to undermine another’s praise, it’s hard to trust that they value their clientele or the hard work of their employees. Therefore, I would advise potential customers to be cautious when considering this business, as the professionalism and respect that ought to be foundational here seem to be lacking. I will post the screenshots.

Feb 05, 2025

Very efficient and very good job done

Jan 23, 2025

I have been taking my cars there for many years and the service has always excellent.I trust their opinions always

Jan 16, 2025

Been going there 30 yrs. Will say they are honest and stand behind their work. Not the cheapest but not the highest.

Jan 16, 2025

Excellent Service! Quick fast and accurate. They are very polite.

Jan 16, 2025

I definitely wouldn't recommend this place for AC issues. I've had my blower motor replaced 5 times here since 2018 and it went out again, which is ridiculous. They're missing the root cause of why it keeps going out. Also, the last time I visited was because my ac was blowing out hot air, and they quoted me 2k to fix it. Instead I went to Firestone for a free AC diagnostic, and they fixed it for $250.

Jan 16, 2025

Loved the fast and great service. No tactics trying to get you buy non-needed service!

Jan 16, 2025

Very helpful and explains everything. Work is done in a timely manner.

Jan 16, 2025

Very nice place and friendly people.

Jan 16, 2025

We always go to Auto Check on Kingsland Blvd. Great and knowledgeable crew and service!

Jan 09, 2025

Really like the team at Auto Check. They are always honest, and do great work, and in this case and others even finish the work ahead of schedule. Love Bruce too! So knowledgeable

Jan 09, 2025

Very friendly, fast, knowledgeable and great price!

Jan 06, 2025

Fast service and friendly

Jan 06, 2025

Friendly and quick service. I'm happy to come here for all my truck maintenance.

Jan 06, 2025

Great experience as always! I’ll tell the wife not to jump curbs anymore!

Jan 06, 2025

Great service and very professional! That’s why I’m a long time customer. Thank you.

Jan 06, 2025

Great service!

Jan 06, 2025

This place is great! Fast, reliable and over all very professional. I take all my vehicles to Auto Check.

Jan 06, 2025

UPDATE... For those who may have seen my previous review, after taking my vehicle to Autocheck for repairs, I was disappointed that they were unable to address all the issues at the time. Subsequently... I had to take my car to a second and now a third shop for additional repairs. Nonetheless... I'm satisfied with my outcome and the EXCEPTIONAL customer service I've experienced since! The owner Neil, did something you don't see/hear of anymore... He cared enough to FOLLOW-UP with me, to gain a better understanding of my experience, and frustrations. He was SO INCREDIBLY KIND and PROFESSIONAL! I'd just gotten laid off... 2 days later... The wires in my engine became a "Bunny Buffet", and I was in MENTAL OVERDRIVE!!! This week, Neil reminded me... Even in challenging times, God can use a situation, to remind you He cares and He's not alone. Neil! Thank you, for being the face of God with kindness, understanding, and compassion. Your professionalism and character are rarely seen and I'm SO GRATEFUL! I needed a "Silver lining" after these past few weeks... AutoCheck... you're it!!! Thank you! Continued Blessings and Success!!!

Jan 06, 2025

Very quick and professional, thanks

Dec 06, 2024

Amazing staff! Explains all the details of the work and very reasonable pricing.

Dec 06, 2024

Dependable, quickly and fantastic

Dec 06, 2024

El señor que nos atendió muy amable y servicial además nos atendió en español. Excelente servicio

Dec 06, 2024

I have been going Auto Check for over 25 years and always received excellent service Bruce and his staff.

Dec 06, 2024

I was looking for a place to have my car checked, besides the car dealership. I tried Auto Check, because it’s in my neighborhood. They were welcoming, knowledgeable, professional, and customer friendly. I will definitely use their services in the future.

Dec 06, 2024

Oil change and air filter. Fast at a good price. Always helpful. Thanks!

Dec 06, 2024

Professional and thorough staff that are going above and beyond. They did a pre-purchase inspection for me and I couldn't be happier

Dec 06, 2024

Prompt and courteous service and staff. Important to note they are honest in their business dealings and I feel great trust when I’ve had past experiences with other mechanics that weren’t so honest.

Dec 06, 2024

This team has always been professional, courteous, and timely.

Dec 06, 2024

Went in to get my inspection done and I was in and out in no time.

Dec 06, 2024

We’ve been taking our vehicles to Autocheck for over 20 years and have never been “up-selled” or lied to. They are honest, reasonably priced, and friendly. 10/10 highly recommend.