Auto Care Express (A.C.E.)

Jul 06, 2024

If I can rate this shop ZERO stars I would. April of Last year I got in a car accident in my 2019 Toyota Corolla XSE. The entire front of the car was messed up, from the bumper, the radiator, lights, front, you name it. I had the car towed at the original location at WEST BELLFORT (carefull auto) where Mr. Lenny was working at the time Last May. He told me the total cost to fix my car was $5400 and I paid him $1000 up front. Every two weeks I paid him whatever I could ($500 here, $400 there, $200 here, etc…) until I finished paying the final balance. He would even text me about the remaining balance every two weeks. In the meantime while I was paying him and waiting for my car to be fixed, I was using rental cars for work because I am a medical courier and I drive to Louisiana for work. I finished paying Mr. Lenny a final balance December 9th 2023 and he told me word of mouth that my car would be ready MID JANUARY. As soon as I finished paying off the last balance he COMPLETELY ghosted me and stopped reaching out to me. It is May and the car STILL isn’t ready yet. Every time I would ask him for a car update. He would say it would be ready “this day,” then it would be ready “that day” My car has been at his shop for a little over a year and I finished paying him the balance almost 6 months ago and the car still isn’t ready yet. Because of his negligence and lack of communication I had no choice but to put a down payment on another vehicle so I wouldn’t lose my job because when you’re renting vehicles out of pocket it becomes expensive. (I have spent over $20,000 in rental fees while waiting for this man to fix my car) My Toyota is now under repo status and I have been looking for my car and it is NOWHERE to be found. I just found out a few days ago that this man moved locations (13451 Fondren road) and HE DID NOT TELL ME ANYTHING. NO TEXT MESSAGE or nothing. Toyota told me the last known location of the car was in Pasadena and the last time I seen my car the entire front was missing and it was not in drivable condition. They believe he might’ve took the tracker out of the car. So at this point since no one knows where the car is located at, the car is basically stolen at this point. I went to the shop yesterday asking for my money back and not only did he refuse, he also refused for me to see the car that I paid him money for him to fix. It doesn’t take 6 months to fix a car. It doesn’t take a year to fix a car. I have NO IDEA what the car looks like now or even if the car is even at this alleged location… and even when I tried to explain my frustrations to him, he cut me off, didn’t want to listen, got aggressive with me, excuse was “I’ve been going through a lot” and drove off like a coward. EVERYONE is going through a lot right now. That does not mean you stop communicating/or ghost about a service that they paid you to fix. Never in my life will I EVER go to this man again. I don’t recommend this shop to ANYONE. If you are a woman PLEASE do not go to a mechanic shop by yourself because mechanics tend to take advantage of women. This hurts me the most because I know him outside of business and I would have NEVER expected him to do me like this. This man ran off with my money and put me in a bind. Wasted time, energy and money for NOTHING. Paid a man for a service that he NEVER completed… because he’s been “going through a lot”

Apr 06, 2024

Professional… check Good prices…check Would go back…check Fixed problem…check

Feb 07, 2024

Hi just to say mr Lenny the head mechanic Veey profesional and very honest.excellent service.from niw on only this place for me.

Feb 07, 2024

I took my car to Mr Lenny 2 times. My issue was engine light on. The first he stated he reset the sensor. He told me to drive the car for 14 to 30 miles. If light comes back on to bring it back. The engine light did not come back on. The refuse to start on first try. I have trying and trying. So I took it back and he said it’s starting now. He doesn’t know what to fix on it. He told me I have to wait until the car is not starting at all. Which means I have to get strained somewhere before he can say what need to be repaired. So, no I will not go back to Mr Lenny. Maybe he doesn’t have machine to test my car. He didn’t help me at all.

Feb 07, 2024

You will not find a more honest or knowledgeable mechanic than Lenny and his staff. I met Lenny 2 years after purchasing a used lemon from Archer Volkswagen. He refused to fix it because it was at a point of no return. I knew it but didn't have money for a new car while I hadn't finished paying on the lemon. He advised he could make it run, but it would be a costly waste of money. Others had told me the same, but most were more than willing to give me a 800.00 bill for what would not have been 2 months' worth of driving before another patch fix. His prices are the best. Most repairs are quick. He will even come to you for minor repairs if the car isn't running for a minimal fee. As the economy worsens, this is the mechanic shop you need. If America is moving towards being similar to Cuba with most of us maintaining and driving our older cars, Lenny with Ace auto is the mechanic you need.

Feb 07, 2023

Excellent Car care.

Feb 07, 2023

I had a great experience in this place, excellent customer service, very friendly and quick!

Feb 07, 2023

David is awesome.

Feb 07, 2023

Have been Going to Mr. Lenny since 2016. Nothing beats an honest mechanic and that's what he his. Great service and fair prices. If it's not his specialty he'll refer you to another service person just as reputable and honest. Love this place. Heading there today so he can shake his finger at me about my oil level😊

Feb 07, 2023

Honesty is farfetched at this place. I went and explained what type of parts I wanted on my vehicles and it was understood but after 3x of the back and forth and my cash payment I followed them to see why my car was still acting up after they "fixed" it only to see that my parts were not dealership parts but rebuilt 2nd hand ish...bet they kept my original parts and hit a lic on all the valuable metal. Tried to play me for stupid because I'm a female but they played themselves. I WOULD NEVER RECOMMEND THESE CON ARTISTS

Feb 07, 2023

I take all my cars to Lenny, he is very straight forward on car repairs and always fixes them in a timely manner. I've had many mechanics over the years and I have to admit he is the best!

Feb 07, 2023

Lenny and his partner are the best and honest mechanics they do amazing work

Feb 07, 2023

Lenny has helped with my entire family’s vehicles. This includes older and newer vehicles. His knowledge is amazing! He is a game changer for Mechanics 😃. He will change your mind about what a mechanic can do for you.

Feb 07, 2023

Lenny is honest and reasonable. On time too. Go see Lenny

Feb 07, 2023

Lenny is the absolute best!! Sooo knowledgeable and is willing to work a payment plan to help with the costs of repairs…if you haven’t been here for your car needs YOU ARE MISSING OUT!!

Feb 07, 2023

These people were absolutely amazing to me! If I can give 10 stars I really would they went above and beyond for me fixing my steering column and coming to my apartment and being so nice! I love these people!!! If you use them you won’t be disappointed I promise you that! The owner and the mechanics were the best I’ve ever had!!!! Thanks y’all!!!

Feb 07, 2023

This place has changed my trucking business!! Lenny always has my items in stock for regular maintenance and repairs. With the knowledge Lenny has, he helps with ensuring we are safe on the roads and save money on our expenses.

Feb 07, 2023

UNC (Lenny) knows his information on all my vehicles! He was able to help with my super charger on my super bee, while all other mechanics in the Richmond/Rosenberg/Houston area were afraid to touch my vehicle. You have to make A.C.E. part of your family, because this place has changed my life!!

Feb 07, 2022

Always EXCELLENT service for a GREAT price... Lenny is the best!!!

Feb 07, 2022

Easy pesy. Drop it off, pick it up. Guys are honest and accurate

Feb 07, 2022

Lenny has been taking care of my car for just about 6 years. I won't let anyone else work on my car. How work is great

Feb 07, 2021

Argh. Mechanic was going to charge me $260 to just change a spark plug and a coil. While other mechanic told me he was going to charge me $180 for the whole spark plugs. 6. When I told him that, he said “ well you go stick with him and hang up on my face “ whoa what a professionalism.

Feb 07, 2021

Good and fast service.

Feb 07, 2021

Honest Awesome Service!!!

Feb 07, 2021

Lenny is the greatest. Treats you right and his work is awesome. The only place I go.

Feb 07, 2021

Told me to find some where else and hung up

Feb 07, 2020

Best Mechanic In SouthEast Texas👍

Feb 07, 2020

I also have a Mazda 6 2010. These cars are notorious for being incredibly difficult to work on, but they handled it like professionals. They quoted me a price at first then after working on it they definitely took a loss on it because they had to do more work due to it being a Mazda . They stuck with the original price !! That’s hard to find with my Mazda. Definitely coming back

Feb 07, 2020

I was referred to them by a friend. Went by there to get my car worked on. When I saw them dam dogs running lose and barking I left. They were pit bulls too. That's bad for any business. Never take a chance on getting bit. Some people can't stand dogs and here's one. I will never go there again.

Feb 07, 2020

Real rip off happen. Job done was okay but felt ripped off. My first and last visit😎💕❤️😍😍🇬🇭😭!!

Feb 07, 2019

Muy buen trabajo hacen ahi lo recomiendo el señor David excelente persona

Feb 07, 2019

Very good experience, the man who attended me was nice and all smiles and explained everything so that I could understand, I am not car savvy. There were some issues with my car warranty department but the mechanic was very patient in dealing with them.

Feb 07, 2019

Very great and nice staff. They take time to explain to us what was going on with our car (as we are french we don't have a great english). We are doing a big road trip across the USA and they feel very concern about our car. So it's a good place to go if you have a mechanic problem, I recommend them for sure!