Austin Auto Repair

Jan 07, 2025

Been a loyal customer & brought a couple different cars to them, but noticed the past couple of times they would misdiagnose an issue then want to charge me again to fix what they should have fixed the first time. Most recent visit I was hearing a clunking noise from my suspension and rattling noise. I thought it might be bad sway bar bushings. They “diagnosed” and said yeah most likely bad sway bar bushings, then told me the rattling noise was from the catalytic converter brackets coming off because of rust and needed to be welded. Proceed to charge me $700 just to weld the brackets back on. Turns out none of that was actually the cause of the noise & a reputable muffler shop told me they way over charged for a weld, and that it didn’t even look like anything was welded. Despite this I took it back in because I was still hearing the clunking noise & felt like they needed to fix it since they miss the mark. Then the guys tell me oh it’s actually the lower control arms, & now they want to charge me an additional $2100 for parts & labor on the control arms?!!! I said hell no! First you misdiagnosed the issue now you want to charge me even more? Screw that! I took it to this place called AutoTek, they do their diagnostic and turns out some bushings needed to be greased and some parts weren’t torqued to spec. They greased & torqued to spec and wouldn’t you know it, no more clunky noise. They said there was nothing wrong with the control arms. So had I had trusted Austin Auto & had the control arms replaced they would have screwed me out even more money! I sent them an email about all of this because I wanted something in writing, but never heard back. Unless you know exactly what’s wrong with your car I wouldn’t trust their diagnostic process. I thought they were honest auto shop, but I don’t anymore. Definitely won’t be back ever again.

Jan 07, 2025

My experience couldn’t have been better!

Sep 07, 2024

As always a great experience with no surprises. Great value and great experience.

Aug 07, 2024

Honest and affordable.

Jul 07, 2024

Honest shop with good pricing. Gary is kind and trustworthy. After service we had to make sure the coolant wasn't still leaking and Gary had me come back twice at no charge to double check everything was working correctly.

Feb 07, 2024

Great, honest people. Have always done right by us!

Feb 07, 2024

On time fair pricing my new go to for auto repair place,

Feb 07, 2024

Thank you Austin Auto Repair! You fixed my old Hummer when no one else had a clue. Semper Fi to the Marine Mechanic!

Feb 07, 2024

These guys were incredibly patient and helpful when I discovered that issues with my car would all be covered under warranty. Gary is great with communication.

Feb 07, 2024

Took my Silverado in for an oil change and some weird thumping that happened whenever I stopped. Stephen was awesome, and incredibly knowledgeable. he handled all the maintenance and repair very quickly and the only mechanic I'll see from now on. Prices were fair and turn around time was very quick

Feb 07, 2023

Austin Auto Repair operates with complete care and integrity. They’ve repaired two of our vehicles. On each repair occasion, the mechanics plainly explained their diagnosis and offered clear solutions at reasonable price points. And when our SUV started squealing on start-up far outside of a formal repair need, they addressed it for free. We will be lifelong customers of Austin Auto Repair.

Feb 07, 2023

Friendly and honest. Highly recommend!

Feb 07, 2023

This is the only place my family will take theirs cars. Consistently goes above and beyond on both service and integrity. Thank you!

Feb 07, 2022

Daniel was professional and transparent with me. As many of the other reviews have said, they are honest and did not try to upsell me on any unnecessary repairs. I will take all my repair and maintenance to them from here on out!

Feb 07, 2022

Excellent, fair and professional.

Feb 07, 2022

Friendly & honest shop! A/C broken; they found a broken seal & repaired just that, nothing extra I didn't need! Very reasonable price! High online reputation is legit!

Feb 07, 2022

I had some major issues with our Toyota minivan and (once again), Gary and his crew did an EXCELLENT job on fixing it perfectly with a very reasonable cost (for how much work they did!). It was not an easy fix, but they were quick, got it done and back on the road for my wife/kids to use for work/school/etc. I value Gary and his staff HIGHLY as they are HONEST and very very helpful! Even the main mechanic that fixed our radiator issue, also helped and fixed the engine guard (heat shield?) and put it back into place for me when I mentioned it. It had lost a bolt or something and kind of fallen off to the side (about a year ago) and he quickly fixed it/put it back together quickly...for free! We have been going to Gary's shop for years and will CONTINUE to go to him and his people. We can't thank them enough for all they have done.

Feb 07, 2022

I presented them with a real problem and it took him awhile but they got there

Feb 07, 2022

It is SO nice to find an auto repair business you can trust. Super nice guys and very competent. Thanks Gary!

Feb 07, 2022

No idea how chain places stay in business when you can have someone honest with your best interests at heart.

Feb 07, 2022

Really great honest shop.

Feb 07, 2022

They are a repair vs. replace mentality in my opinion, saved me a 100.00 on fixing my ac issue, My go to garage now!

Feb 07, 2022

Very friendly, fast same day service for an emissions check.

Feb 07, 2021

My vehicle sat for 5 weeks for a 3 to 4 hour brake job. It's a unique custom made 4WD E350 van, however the brakes are straight forward and easy to work on. The first week and a half was spent waiting on rotors to arrive from CA. A couple of rain day delays, however, it sat for 3 weeks with my replacement rotors sitting inside my vehicle. The owner had his mechanics work on other vehicles that we're dropped off after mine. I would suggest everyone to look elsewhere of they expect prompt servicing.

Feb 07, 2021

Excellent! My appointment was for 10:00 and they saw me immediately for an auto AC problem. They were finished at 11:00 and the cost was very reasonable. I deffinately recommend Austin Auto Repair.

Feb 07, 2021

Gary and his team are fantastic. Brought an old Cobalt in for some front end work which was completed in a timely manner and at a great price. Support a small business and check this place out. You won’t regret it.

Feb 07, 2021

I want to thank the mechanic that fix my injector connector for me. Thank you for the top notch service. I will definitely be back and recommend them to my friends and family!

Feb 07, 2021

These guys saved me an arm and a leg. After Dave’s auto repair quoted me 10x the price to perform the same repair, I knew I found my mechanic. I trust these guys, they are honest and timely and reasonable. Thanks guys👊🏼

Feb 07, 2021

This is actually my second review (reviewed them years ago). This location is 20 minutes from my house, so I go to a few local places for simple work. But for anything expensive, I only go here. First, his prices are usually one of the lowest (usually by about 10% or so--sometimes a LOT less). On one job for air conditioning he was about 80% less--since he properly diagnosed it was just a solenoid (not the entire compressor, etc. like was pitched from another place). He also doesn't throw in $30-50 in mysterious shop fees. He will also shop around for the best options (OEM, re-built, new but not OEM), which often save--and he'll tell you which he recommends. Second, he is thorough and calls in anything else he finds and makes recommendations that can save you a lot of money. And, I always TRUST his advice. He is not the fastest (since he is usually packed), but he usually keeps you appraised of the workload and can schedule you in to reduce downtime.