A.G. Automotive and Diagnosis

Feb 05, 2025

Bad customer service

Jan 31, 2025

Poor communication skills kept telling the guy on the phone I got a mechanic to diagnose the vehicle he kept assuming I was talking about auto zone even tho I said multiple times I had a mechanic look at it, however still kept talking about auto zone and talking over me . Very rude and not good at effectively listening.

Oct 07, 2024

Chuck and Tammy were excellent during this entire process. Long story short, came in thinking my catalytic converter was stolen from my car and they diagnosed that my car’s exhaust pipe broke off. Chuck managed to fix my exhaust pipe and it’s been running amazing since I visited AGAD. They also gave me a great price and I would absolutely recommend them to anyone. The old saying “A good mechanic is super valuable” comes to mind with Chuck and Tammy!

Sep 07, 2024

Chuck and Tammy are wonderful! As a woman, it’s great to find a mechanic shop who’s honest, reliable, and not looking at you as a quick money grab. It’s rare to find a mechanic you trust, but AG is truly a gem!! Highly recommend. Big bonus that they are believers of Christ!!

Sep 07, 2024

Melissa, Tammy and Chuck are great! They diagnose my vehicle accurately, it was not an easy diagnose, it involved electrical, computer and mechanical issues! The AG team are accurate, helpful and honest. I recommend anyone to use their services!

May 07, 2024

The worst experience ever! My car had a check engine light on and was having issues while driving.. I took it here and after the mechanic took hours to ‘ diagnose it’ and charged me hundreds of dollars just for ‘ diagnosis’ , it turns out he had misdiagnosed the car.. he ordered a part and installed it on my car and the process took a whole day and it cost me nearly $1000! And the next day, my car was having the same issues AGAIN! It messed up my whole day and I took it back to the shop and told the owner that, and he had the audacity to say ‘ I’ll have to charge you for diagnosis again and see what’s wrong with it’ when he should have either given me a refund or actually properly fixed my car!! I was overcharged and my problem was not fixed. Terrible experience.

Apr 07, 2024

CHUCK IS THE MAN! HE KNOWS HIS MOPARS , I AM A RETURNING A-1 CUSTOMER, HIS ASSISTANT IN THE MORNING IS COURTEOUS AND FUNNY 😄, TAMMY IS AWESOME 👏🏾 ALSO. #MOPARORNOCAR #SRT 8

Feb 07, 2024

Chuck and Tammy are awesome! Thank you for the wonderful service!

Feb 07, 2024

Excellent services!! Came here to get my axel replaced they were able to fix it so quick and for such a great price. Tammy and Chuck are soooo incredibly nice. I been having issues with my keys and when i picked up my car Chuck offered to look into the key problem for me, I didn’t even ask or bring it up! He stayed after closing time to help look into the issue, sooo kind. I will be a regular here now!

Feb 07, 2024

Like all mechanics

Feb 07, 2024

This guy is horrible, never gives a real answer always changes his story and has very obvious addiction problems. hard to believe he is still allowed to be in business with all the law suits he has had. almost every day his shop opens an hour late, listen to the other reviews of this guy he will rip you off and lie to your face and your car will come back in worse shape than it came in. The staff is unprofessional and this is not a place of knowledgeable technicians be aware.

Feb 07, 2024

This place sucks, completely dishonest people. After more than $4000.00 simple repairs problem did not go away and this was only $80.00 repairs. Stay away from here

Feb 07, 2024

Total rip off. Trying to upsell me. Took my truck in for routine oil change, and ends up they took it apart and now it won't run unless I give over $1700 to fix something that wasn't even broken. ???

Feb 07, 2023

Tammy and amber were very helpful and nice, I think they both took an hour each to explain stuff to me. Not the cheapest shop ,but it’s worth it in LA, I’ll never take my car to a cheap shop to be lied to again. I would recommend anyone to come here if you care about your car.

Feb 07, 2023

Chuck and team are straightforward and trustworthy. They were able to fix a problem with my car within hours that other garages said would take 2 weeks. Plus, Tammy is a joy. 💫

Feb 07, 2023

Honest, hard-working people! I am happy to have finally found someone I can trust with all my auto needs.

Feb 07, 2023

I did have a problem with the transmission of my 2013 Nissan Murano and another shop troubleshoot the problem and I was told I needed a new transmission the price was $4,600 plus tax. I then took the car to A. G. Automotive & Diagnosis at 6824 Aura Ave, Reseda, CA 91335 and Chuck fixed the vehicle at a fraction of the price because the vehicle did not need a new transmission. Chuck thank you very much for all of your help and the way you professionally took care of my car and the great communication. Ones again thank you very much

Feb 07, 2023

If you're in this area use these guys. Their quote is the price of anything comes up they are quick to reach out explain situation and price change before moving forward. Excellent service and fair pricing. I recommend this place . They will not try sell you anything that does not need to be repaired. I recommend this place to car novice too expert. All around Great job. Thank you

Feb 07, 2023

Paid $40 just to get my transmission checked when the guy said at first he wouldn’t need to cause he knows it’s no leak but then still has me pay to get it checked anyways. How are you gonna act like an expert but then still want me to pay to get it checked? Waste of time & lil $40 tbh. Also I’ve been getting the run around since I came to get my car checked. Was suppose to get a call back for my car & never did. Idk if they want money or not that’s crazy…

Feb 07, 2023

Thank you Chuck for your help. Needed a water pump for an F150 Chuck took care of me in 3 days and in this time it is hard to find parts but he was able to. He even took me behind to see what parts were replaced and showed me before he even brought it down the lift. Keep up the great work. Did I mention the competitive prices

Feb 07, 2023

They were quick and responsive, went the extra mile on the repairs, got everything directly from the dealer, car looks great. Also they’re a mom and pop so they have great customer service, are trustworthy and dependable.

Feb 07, 2023

This place is fantastic. I'd just purchased a used car, that seemed to be in good condition. But after having the car for only 6 days, I was driving on 118, & suddenly the muffler/exhaust came loose & started dragging underneath the car! I know very little about cars. (I couldn't even name the part that had fallen out until someone else told me!) Im also a rather petite female, so I'm very aware of what an easy target I apear to be, whenever I walk into a repair shop. Its easy to bs or convince someone like me, who's relatively ignorant about the internal workings of their vehicle, to pay for unnecessary or over priced parts, repairs, etc. So it's always a headache whenever I've had to bring a car in for repairs. However, this time was surprisingly different. I called around to several mechanics & repair shops, & AG Automotive was not only the first to get back to me, but they were very friendly, & able to fit me in same day. When I got to the shop, Tammy greeted me right away, & instantly made me feel comfortable. She got all of my info, & showed me where I could hang out & wait, until the mechanic was able to look at my car. (They have a nice, air conditioned waiting room, with TV, water, etc.) After they lifted my car, Chuck, the mechanic, came & asked me to come look underneath. He explained everything to me in terms that even I could understand. He said the car had likely been in a place with saltwater or snow, as the underside of car was very rusted. Because of how rusted the exhaust was, it had become almost brittle in the area that broke. And since the hanger/bracket, that usually sits underneath the area to hold things in place, was missing, when it broke, it fell & was being dragged underneath the car. Chuck gave me 2 options. He told me I could replace it, or for a lower price, he could weld it back in place & create/attach a new hanger, that would be a temporary fix, but should last long enough, until I am able to do the replacement. I ended up going with the 2nd option for now. I thought I'd probably have to leave the car overnight, as it was late afternoon by then. But Chuck said if was willing to wait, he may be able to get it done that evening. So I decided to stick around, & I am so happy I did, because he was able to get it done that day. (He even stayed late, until almost 10:00p.m. to finish it for me!) The entire experience was wonderful. From the time I arrived there, until the time I drove away, I was made to feel welcome & comfortable. Every person I interacted with here, was polite, helpful & respectful, & seemed genuinely sympathetic to my situation. They were fast, their pricing was very reasonable, & I never once felt like they were trying to take advantage or capitalize on the fact that i know so little about cars. It was awesome. Ive always wanted a regular mechanic, who I can trust, & bring my car to when things like this happen. And I believe I have found that in Chuck. I hope to replace the exhaust in the next couple weeks, & I will most definitely be returning to AG Automotive to have the work done! (**Note: For anyone who is a dog lover, like myself, there was also a super handsome, very sweet German Shepard named Lobos there. Who kept me company in the waiting room, while they took care of my car!🐶💜)

Feb 07, 2023

This place is one of the best shops ive been to.the owner CHUCK.is not only a nice guy.but u want honest.this is the place to bring your car.u always hear about dishonest people who work on your cars or trucks.these guys are one of the most honest ive ever met.this shop is clean.honest.and is in a nice area.for the family to wait.if u need to.so i no alot of u guys.want to be in a safe area.well this is the spot.when u go let chuck no i sent u.and good luck and safe driving.

Feb 07, 2023

Very nice people. Gave good advice. And taught me some things about the maintenance of my car. I'd go to them for a repair in the future.

Feb 07, 2023

We brought our Mazda CX-5 in for an AC check, just a week after our Ford Fusion which needed numerous hose replacements. We’ve been using A&G for a handful of years now for the Fusion, while the Mazda was serviced by the dealer until the warranty just recently expired. My Fusion was at A&G for about a week which was a little bit longer than expected. But I realized that parts and shipping can have delays due to all the supply chain issues going on right now. And it helped in finding cheaper parts as they were able to shop around, which lowered my charge from the original quote. So, a week later, we decided to bring our Mazda in, basically without any appointment. The dealer wanted an insane amount of money to refresh the AC. But A&G checked and repaired our AC issue and got it in and out in the same day. I think they did it so quick as a quiet courtesy for the delay with the Fusion, which, in my opinion, shows great customer service. We will continue using A&G for all our auto repairs, as well as recommend them to our friends or family. Chuck is a cool, up front guy and the two women who handle the administrative work and the customers, Amber and Tammy, are very friendly and courteous.

Feb 07, 2023

We haven’t had a mechanic in several years, and I am glad we were recommended here. The staff is extremely professional, very understanding of the customers needs and their price is reasonable due to their specialized KNOWLEDGE. Thank you CHUCK for the incredible service and honesty and TAMMY for your 5star customer service. You have earn our business and new customer.

Feb 07, 2023

What would have been my first time at this car shop, didn’t even happen. I called on a Tuesday to have just an oil change done, the woman on the phone set me up with an appointment and told me to come in between 8 and 8:30 on Thursday. Thursday comes I get to the shop at 8 and notice the garage doors are shut and cars haven’t been touched since at least the night before. I could tell no one was there. I’m calling and can hear the phone ringing but no one there to answer it. I wait for a few minutes before calling again and still no one outside or answering the phone. I end up leaving and they still to this day and time I am writing this review, they STILL HAVE NOT CALLED BACK. Horrible service.

Feb 07, 2022

All around amazing shop!! Some of the nicest and most up front people I’ve ever met. Aside from excellent customer service, there’s no one I would trust more with my car. They got me in quickly and not only fixed my electrical issues, but made sure everything else on the car looked good. They even gave me a heads up on what I will be having to replace next! This shop is a rarity and will forever be my go to.

Feb 07, 2022

Amber is such a great addition to the team and is so welcoming! It was also cool hearing how she was a customer and is now a part of the team. She really listened and understood my financial limits during this visit and helped with no judgement.

Feb 07, 2022

Excellent shop and service. They stayed open late just for me to pick up my car!

Feb 07, 2022

My regular mechanic has been really busy lately, and My daughter brings her Prius to A.G. Automotive, so I decided to try them out, and I was not disappointed. Chuck was very professional, and honest. He did fix the problem at hand, but did say he needed a few days to find the actual deep down cause of the problem so we will bring the car back very soon. He got the car back on the road, and I felt very at ease talking to him. He is very down to earth, and to the point. He is a mechanic you can send your kids or wife to and not worry about getting gouged or sold services that are not needed. Now granted they are a bit short handed right now, but they will get the job done. I feel like I have found a new mechanic, Also Thank you to Amber who answered the phone and got me in.