AAMCO Transmissions & Total Car Care

Feb 04, 2025

My first time here..I went to reprogram I can tell they are very professional.. I went to reprogram my GMC 012 transmission control module..(tcm) the guy on the front desk is very friendly and respectful.. I will recommend it

Jan 31, 2025

A great experience. Mark explained everything to me so I could understand and went above and beyond to complete my repairs. He is very trustworthy.

Jan 31, 2025

Amazing place!!! Joey and Mark made the experience top notch and the head mechanic Chop! Got us in and fixed within a few days! They treat you like family! Will continue to take my cars there.

Jan 31, 2025

Mark has great customer service skills. He was very helpful with assisting me with my vehicle. No matter how busy he is he took the time out to give me an update on my vehicle. We need more people like him in the business of helping customers. Keep up the great job!

Jan 24, 2025

Great service and very detailed! Mark was very helpful!

Jan 24, 2025

The mechanics are well qualified to perform motor repairs. Great major auto repair shop. Motor oil was mixed into my coolant resorvior. RPM automotive shop didn't do motor repairs so I had to locate another repair shop. Google & found AAMCO. AAMCO website (though different state), advertised work on motors! AAMCO trouble shooting and disassembly revealed a detoriating gasket inside of oil housing assembly and oil soaked hoses. AAMCO on Biscayne BLVD is a very busy auto repair shop in the north Jacksonville community. Car was in shop longer than I had planned due to holiday (New Year day) and weekend closures. On shop visits, Mark, shop manager showed me the bad gasket and the disassembled oil housing. On subsequent visit, I was shown new oil housing assembly. My 2012 Chevy Sonic has over 165K miles. Motor repair work was successfully completed with new oil housing assembly, coolant resorvior, gaskets parts, hose, two flush and labor $1,900. (Note: Since my car is 12 years old, I informed the shop I wanted new coolant resorvior (instead of cleaning and replacing part). Additionally, I opted for new hose.) Exceptional Customer Service: The mechanic and shop foreman knew I would be driving a long distance and ensured my car was road ready. After I picked up my car at 5:30 p.m., the following morning, I drove over 700 mi, no problems. I would recommend AAMCO for motor repairs. However, consider weekend closures. If your car requires motor work, make arrangements for alternative transportation for at least 1-2 weeks (diagnosis, trouble shooting, ordering & receiving parts, reassembly of motor and test driving).

Jan 10, 2025

Great work

Jan 07, 2025

Explained, my cars situation and gave good advice and great solutions. Make me wish we had friendship and conversations outside transmissions.

Jan 07, 2025

I usually don't post.. But this was my WORST experience EVER.. referred by Toyota just to flush transmission. Did Free check was called by Mark, an was told that I did not need new transmission, But they would need to drop my pan to check. After 6 days my truck sitting at shop. I had to pop up to pick my truck up, with Mark, being very unprofessional & Argumentative. Now my truck is leaking heavy fluid all over my driveway. After being disrespeced by Mark..So I PAID for Aamco to Destroy my transmission, when I had no major problems. It's my work truck. Being that it's dwn for more days now. I hve not been able to work for my kids Christmas. Due to Employee being Angry. But God is Great.

Jan 07, 2025

Mark was truthful and forthcoming about my car. My estimate was delivered in a timely manner and my car was ready as promised. I would definitely use them again.

Jan 07, 2025

Mr mark was really nice and polite he explains everything to. Me even go as drawing it on paper so I can understand what they are doing to my car he also draw the different parts of the car that needs to be changed I gave him a 9 thanks very much

Dec 07, 2024

Mark and Joey were both very professional and courteous. They both made me feel comfortable and assured that they were capable and had my best interest in mind. That was one of the most pleasant experiences I've had in the car care industry. Hteat job guys, keep up the good work because good customer service is a dying art.

Dec 07, 2024

Mark at Aamco is who you need to see for any issues dealing with your car. Mr. Mark is genuinely one of the few out there in the world still genuine and absolutely kind, understanding and honest. I am in an absolute financial turmoil and needed rather pricey work done and he still made sure I was able to get the work done and get my car back. If anything make sure you check these guys out and get your work done here. You won't regret it and the quality is top notch ! Thank you guys at aamco so much!

Dec 07, 2024

Mark was very helpful. My car could not make it to the shop and broke down just down the road, Mark got it towed to the shop. He was thorough, and they offered superb service.

Dec 07, 2024

Mr. Mark very nice very knowledgeable about his job

Dec 07, 2024

So good work

Dec 07, 2024

They were real courteous they got my car out when they said they would I have no complaints

Nov 07, 2024

Don't service this business. My fiance and I experience was awful. Imagine going weeks without your vehicle and finally having the money for repair only for the situation to get worse. We were giving cheaper options at other repair shops but thought spending more with a reputable company would be the better option. We had our vehicle towed to the shop went and started paperwork and handed over the keys to manager Mark, who was on site. Only to get a call days later, stating the vehicle was broken into after hours because someone left it unlocked. He did apologize, but it was an insult to us that the minimum that could be done wasn't, which is at least to make sure workers lock the doors after taking possession of vehicles. We were told a discount would be given because of the circumstances only to have the work upcharged and paying the average price of service received, and still more than we would have, had we gone elsewhere. Now we're left with a crack dashboard, and the screen and radio are gone. We were not given company insurance information to file a claim and were told to reach out to our insurance. I've reached out to their corporate office and still haven't received a response, I am still hopeful the situation can be resolved and our vehicle fixed. The owner reached out two weeks ago. Reaching out almost a year later shows the lack of concern for the customers. I stand by my review and recommend that no one service this location. I feel the company only replied to make it look good for the public.

Nov 07, 2024

Good communication and reliable

Nov 07, 2024

I paid almost $400 and the vehicle broke down before it got to its destination. Your company is a rip off!

Nov 07, 2024

I usually do not add any comments but I have to say that Mark is one of the most honest, person that I know. He and his team are very professional and friendly. He was so patient working with my insurance, he kept me updated and answered all my calls. It is refreshing and appreciate it. My car runs great. Thank you, Mark!

Nov 07, 2024

MARK was a phenomenal professional gentleman he was very knowledgeable, helpful, detailed

Nov 07, 2024

Mark is an exceptional person with vast knowledge of his job. He explains everything in a way that is understandable. Would suggest his company to all.

Nov 07, 2024

Mark was amazing! Very customer service oriented. He kept his word, he was informative and made sure to keep me in the loop of everything going on with my vehicle! The place was clean every single time I visited! My vehicle runs great so far (it’s been a few days past pick up), my vehicle was garaged safely, returning back to me in the condition I left it. Overall, I’m satisfied with my total service and it’s helps that the price wasn’t that bad considering what needed to be done !!!

Nov 07, 2024

Outstanding service at Aamco! Very experienced and knowledgeable mechanics! They found out that we had a bad relay switch that sends a signal to the transmission control module and then to the transmission with being able to shift like it should in our 2006 Hyundai Santa Fe. Hats off to all you guys! You're Awesome and we can't thank you enough!! Great job!

Nov 07, 2024

Mark and his staff at AMCO are the Best in Jax! I take all my vehicles to him! Great customer service, and top notch work!

Oct 07, 2024

I’m usually skeptical about taking my car to shops because of past experiences, but I was well taken care of here. All my concerns were addressed and auto/paper work was completed in a timely manner. The staff was friendly and Mark was professional. My car is running good so far. I hope everyone has the same experience. I recommend.

Oct 07, 2024

Now what a coincidence. I get a text to do a Google review for Aamco. Well here you go. I went from needing transmission fluid to needing a transmission after taking my car to Aamco. Aamco 10691 Dunn Ave Jacksonville Fl. does not deserve this franchise name unless birds of a feather flock together. I had no idea how bad the customer service was here until after I experienced it. Mike or Mark at the front desk is unapproachable and unprofessional. He charged me for a diagnostic test that he told me would be free. I had to call the cooperate office to get it back. He has a super smart ass mouth. Trying to provoke you to become just as unprofessional as he is. But it didn’t work. This place doesn’t deserve one star. Thanks for nothing.

Oct 07, 2024

Thought we needed a new transmission but after the diagnostics it was recommended to get routine maintenance (flushing of the system & adding new fluid) then reprogram the system. Saved us thousands & worked like a charm.