AAA Tire & Auto Service - Finneytown

Jan 30, 2025

My experience with AAA Finneytown and Cherry Grove has been beyond frustrating and unacceptable. On January 21, 2025, I went to the Finneytown location to have all four tires replaced on my Polestar 2. I was told that an alignment was required and that they could perform it. Trusting their expertise, I approved the alignment. After the service, my car began pulling severely to the right. I contacted the Finneytown location on January 23 and spoke with Megan, who was courteous and professional. She informed me they were fully booked until the following Thursday and suggested I try another AAA location. I then went to the Cherry Grove location, where I was informed in writing that AAA Tire & Auto Service is not authorized or equipped to perform alignments on electric vehicles. This was confirmed by their own documentation, which I have attached. Polestar has not released alignment specifications to anyone outside their authorized service centers. Despite this, AAA insisted they had the correct specs. To verify this, I called the Polestar service center directly. Not only did they confirm that the specs AAA provided were incorrect, but they also reviewed the specs AAA used and stated they were for the Performance Edition of the Polestar 2. My car is the Dynamic Edition, which requires different alignment specifications. Polestar kindly provided me with the correct specifications from my last service with them in September 2024, and I have attached these for comparison. This unequivocally proves that AAA used the wrong alignment specs, which caused my car to pull severely to the right. Additionally, I have attached a receipt showing that the Finneytown location performed the alignment, which they never should have attempted. While I was refunded for the alignment itself, AAA has refused to take responsibility for the damage caused by their mistake. I now have to arrange for my car to be fixed elsewhere, which could lead to significant costs, all due to their incompetence. To make matters worse, William Johnson, who claims to be the manager overseeing the Cincinnati area, was extremely rude and combative on the phone. He wouldn’t let me get a word in, dismissed my concerns, and showed no willingness to take accountability for the issue. His behavior was unprofessional and disrespectful, and I was left feeling uncomfortable during the conversation. As a woman, I do not trust him to treat women fairly, and I’d think twice about having him handle your wife’s or daughter’s car with care or respect. His conduct is unacceptable for someone in a managerial role. If you own an electric vehicle, do not trust AAA for alignments or any service requiring specialized knowledge. They are not equipped to handle it, and when mistakes happen, their management will not take responsibility. I am attaching: A receipt from the Beechmont location stating they cannot perform alignments on electric vehicles. The alignment specifications provided by the Finneytown shop, which were incorrect. The correct specifications provided directly by Polestar. A receipt showing the alignment was performed at the Finneytown location. Save yourself the hassle and take your vehicle elsewhere.

Jan 23, 2025

Fantastic experience – my car battery died and could not be jumped to restart the vehicle. AAA had a tow truck to pick up my car within 20 minutes and Terrance was a courteous and extremely helpful driver. At the Finneytown shop, Megan Payne was also fantastic – she was courteous, responsive, and helped walk me through all repair options to get my car fixed at the best price possible. Highly recommend

Jan 23, 2025

The floating manager Megan took amazing care of our service needs and the technician that worked on our van went out in sub freezing temps and quickly changed our auxiliary battery and terminal and got us back up and running... five stars across the board! I Went to another AAA location before this one and was given the run around and eventually told to go somewhere else. But if you are looking for quick efficient service worth its value, Look no further than AAA Bob Sumerel on Winton Rd. Ask for Megan!

Jan 06, 2025

Went in for 1 new tire, and they tried to talk me into 4 new tires, but I would only have to pay for 3 tires. They accommodate their waiting customers with coffee, hot chocolate, snacks, and a movie to watch while you wait. I found the staff to be very pleasant and the wait was nice.

Sep 06, 2024

Had an appointment to get an oil change and to check my tail pipe that had detached. Mike said they could "take care of it" I made the appointment then had to later call to change it from Monday to Thursday. Again, I asked about the tail pipe. Same response. I arrived for appointment but was not on the schedule, but he said he could get it in. Again reminded Mike about the tail pipe. An hour later my car was done. I ask about the problem with the tail pipe he went out to ask the tech. He hadn't checked it, and they didn't have time unless I wanted to "hang around " because they had to finish an alignment. What! I really thought the service would be different. My first visit to this location went well, which is why I brought my other car in for service.

Sep 06, 2024

Mike and the gang do a heck of a job. Love this place. Helpful and customer service oriented always. No bull.

Sep 06, 2024

Really great service and honesty. They are willing to go the extra mile for the customer. Thanks to Kevin for helping in a bad wheel issue on an old Ford Escape.

Aug 06, 2024

Good service and products. Wheelchair accessible. Parking limited. Thanks for the tire repair

Aug 06, 2024

Quick Tire Change

Aug 06, 2024

Thanks for help with my car!

Aug 06, 2024

Thanks for the quick oil change!

Aug 06, 2024

Great service

Aug 06, 2024

I would just like to say that I experienced exceptional customer service here. In my years of coming here no one has ever provided me with a Lyft to take me home and pick me back up after my SUV needed some additional repairs. I will never forget this act of kindness. Old saying " People will always remember how you make them feel" . Again that you so much 💓

Aug 06, 2024

I'm always here great staff🩷

Aug 06, 2024

Quick service!

Aug 06, 2024

Thank you for great service!!

Aug 06, 2024

Thanks for the help!

Aug 06, 2024

Thanks so much for resetting my tpms!!!!!!

Aug 06, 2024

They are SOO kind. Thank you for the air!!

Aug 06, 2024

friendly and fast service

Jul 06, 2024

Awesome service in and out quickly

Jul 06, 2024

Excellent service and quick

Jul 06, 2024

Extremely nice people working in there. They do a great job with customers.

Jul 06, 2024

Fast tire repair

Jul 06, 2024

Great customer service from Kevin and Mike. They are going above and beyond to keep me on the road safely

Jul 06, 2024

I will continue to go back to this location for all my tire needs. Employees were great to work with and got me in and out fast for my tire repair.

Jul 06, 2024

Kevin and Mike were awesome at locating issues and helping with completing wheel issues! Thanks Team!

Jul 06, 2024

Kevin and team were genuinely friendly, helpful, and did a great job repairing my tire!

Jul 06, 2024

Thanks for the ac recharge!

Jul 06, 2024

Thanks for the help

Jul 06, 2024

Thanks for the help!

Jul 06, 2024

Thanks for the help!

Jul 06, 2024

Thanks for the help!

Jul 06, 2024

Thanks for the tire service...

Jul 06, 2024

The new managers, Kevin and Mike, are dedicated to providing exceptional customer service. They are reliable and experienced professionals who will ensure your journey is safe and successful.

Jul 06, 2024

thanks for the oil change!