AAA - Summerville

Feb 01, 2025

I had an amazing experience at AAA thanks to John. From the moment I walked in, he was welcoming, professional, and incredibly helpful. He took the time to answer all my questions and made sure I had everything I needed. His knowledge and efficiency made the entire process smooth and stress free!

Jan 31, 2025

John here is an excellent service representative, and overall, this is by far the best place for auto maintenance

Jan 10, 2025

AAA is a hidden gem that I wish I had found sooner! I called for an oil change and they got me in within 30 minutes. I was there less than an hour and on my way. In the past at the dealership I have waited up to 3 hours….no longer. I will be having all of my vehicle maintenance done at AAA from now on!

Jan 10, 2025

Tried to make an appointment but GMC is not an option.

Jan 07, 2025

I am very thankful and appreciate the staff at AAA at 9980 Dorchester Ro summerville, SC. Erik was beyond friendly and acommondating. The service and quick turn around tume was amazing. This is a great team at this location. Thank you very much

Jan 07, 2025

JB is the best and always takes care of our vehicles! Trust always!

Jan 07, 2025

John H was great and very helpful.

Jan 07, 2025

Mr. John Hedrick was extremely helpful. He explained everything as well as kind and Courteous. I will definitely be back and ask for him.

Jan 07, 2025

My fiancé and I were traveling out of town when my car decided to start acting up. We were stuck on the side of the road with cars nonstop honking at us. Long story short, we were not having a good day at this point. We got the car towed to AAA to get checked out on Saturday. Lucky for us, John was working the front desk. He was nothing but kind, understanding and extremely helpful. He gave us peace of mind and did everything he could for us. We were made aware that they would be closed the following day and could not get my car in till Monday due to time and all the other cars they had to work on. John still made an effort to check out my car and do some quick research for us as we waited for our ride. We left with a lot more knowledge than we came in with thanks to the team at AAA Summerville. Monday came around and as promised, they got my car in and looked at. They sent a detailed and easy to read review of what they found. Needless to say my car has an engine recall that is out of their wheelhouse. They still did everything in their power to help and are continuing to help as we navigate the next steps. Highly recommend taking your car here. They are the nicest and most honest people I have ever met in this industry. It’s not always easy to trust mechanics and shops when you’ve been screwed over multiple times. AAA Summerville is trustworthy and will provide you with the best service possible. Thanks again to John at the front desk for all the help!

Dec 07, 2024

Always efficient, friendly service at AAA Summerville. Thank you!

Dec 07, 2024

Erik took good care of us with alignment in my new truck and even showed me some of the little tricks i can use to customize the setting in the vehicle. He was wonderful!

Dec 07, 2024

Great service! JB and his team did an awesome job! The vehicle was taken care of and customer service was superb!

Dec 07, 2024

Great service. Scheduled online. Fast and thorough with detailed service report afterwards emailed.

Dec 07, 2024

I took my 2013 Dodge Challenger at the last minute because my thermostat went out they were able to get it in the next morning and had it ready for me the same day. They kept us updated throughout the day. They were very professional and accommodating.

Dec 07, 2024

I was able to get a same day appointment for a wheel alignment. They had a great price which they discussed upfront and didn’t change. They also didn’t try to upsell me on a ton of services like a lot of other shops out there. I was in and out in less than an hour. Very professional staff highly recommend!

Dec 07, 2024

JB Hedrick and his AAA car care staff were very professional and comprehensive with the car care of my vehicle. I take all our vehicles here for oil changes. They offer good prices and would recommend for service of your vehicles.

Dec 07, 2024

JB was friendly and knowledgeable....

Dec 07, 2024

Jb Was great. Kept me informed. Job was done faster than expected. Courtesy shuttle is a plus

Dec 07, 2024

Just had a oil change and fluids check up and got fleeced, over $700, I’m no mechanic of any kind but i didn’t think having my oil changed and brake, steering fluid and other fluids would cost that much, i m wondering if inflation has something to do with it but might have to look elsewhere for oil change etc next time!!

Dec 07, 2024

The AAA service center was very thorough with my car. They responded quickly and had me up and running in less than a day. They also perform a complete safety inspection with recommendations. I am grateful for their quick response. Jgn

Dec 07, 2024

Trustworthy. Quality service. Good prices. Fast repairs.

Dec 07, 2024

Vehicle Customer service at this location was great! Mr Bryant was very nice. He took his time and answered every single question I asked and also explained automotive info in a way that was easy to understand. The wait room was clean and comfy. Service was fast and everyone I came in contact with was pleasant. I will be back for all my other services!

Dec 07, 2024

Very friendly and helpful.

Nov 07, 2024

Good service. Good people.

Nov 07, 2024

Great customer service , kept me updated during the entire process of fixing my vehicle

Nov 07, 2024

Great overall service!!

Nov 07, 2024

Great place to get your car fixed in a quick and easy manner, John Hedrick took perfect care of me and my car even with the difficult circumstances he worked with from the break down of parts and price and was completely professional the entire way through. 10/10 service

Nov 07, 2024

Great service

Nov 07, 2024

I brought my vehicle in for a service and they were quick and professional! I liked the fact that they do a thorough inspection in detail showing everything that was checked. Very satisfied!

Nov 07, 2024

If I could give AAA 0 stars, I would. My friend accidentally locked my keys inside my car last night. We made the call around 8pm. They told us someone would be coming to unlock my car at 8:21pm. Come that time, no one show up but we wait 5 more minutes before giving them a call. By this point we call again around 8:35pm, and the employee on the phone told us that they should be there in 15 minutes. 15 minutes pass, so we call again. We are then told that no one has actually been assigned to come and help us unlock my car, even though we were told someone was on the way. They did move us from medium priority to high priority-but that did not make a difference as we waited 3 hours for AAA to call us back. When they did call, it was to tell us they could not find anyone for the night. We had to have a very kind stranger that we did not know very well take us home. We did not get home until around 11:30pm. Thank God we were not in a more serious, dangerous situation or things could have turned out a lot differently. Do not recommend.

Nov 07, 2024

John has always been professional and thorough.

Nov 07, 2024

My husband and I and our son broke down on I-95 on the way to see family. We were not close to anything. AAA took us to the Summerville repair shop. There were no rental cars available in the area and we were pretty much stranded. It didn’t look like we were going to be able to get it looked at before closing and we did not know what we were going to do. My husband spoke with the facility managers, John and Erik, and told them our situation and that we were 4 1/2 hours away from being able to be home. Brian, one of their expert technicians, quickly got our car into the shop, diagnosed it, got the part, and had us back on the road in less than two hours. We were blown away by their kindness and ability to get us back on the road so quickly. We are so thankful for these guys and this AAA shop! We highly recommend them and would give them 10 stars if we could! God bless you guys and thank you again so much!

Nov 07, 2024

We have had an AAA membership for many years. Thankfully, we haven't needed roadside assistance except a few times in all that time. We have used the local office for our annual international drivers license since we have started spending more time abroad. This location really struggles to keep a person on staff available to do the license as well as keeping equipment functioning so they can take your photo. I recommend calling before you go and ask specifically if they can take your pictures as well as if someone capable will be there. Took 3 tries last time, and when we got there, the photo printer was down again and had to go to Walgreens to get photos and then come back.