AAA San Jose Brokaw Commons Car Care Plus

Feb 02, 2025

My experience with renewing car registrations( so far) has been wonderful. Yesterday Angelina helped me- she went above and beyond. She was very patient, pleasant and professional . The check-in process also has been very smooth. I am always greeted by an associate who is very polite and professional ( yesterday was no exception). I will definitely recommend this place for their DMV services.

Jan 23, 2025

The helpful staff attending promptly to my repair request and had me out in under an hour. The staff was pleasant and professional.

Jan 23, 2025

Very professional. Very timely and was able then to utilize the AAA DMC section in SAME building. One stop shop!!! Used them before this visit will use them again in future.

Jan 06, 2025

Fast and friendly service. Got my car back on the road quickly. I got all new tires put on and no issues. Also was offered a complimentary Lyft ride to pick up my car.

Dec 06, 2024

Very helpful

Nov 06, 2024

Came for 10 AM appointment. The mechanic got to my car at 11:44, took a drive and back in the repair bay at 11:48. Let's see how long it's going to take for oil change and transmission fluid flush. Off the rack and out for a drive at 12:34 PM. Paid and got out at 12:53 PM. 4 miles test drive.

Nov 06, 2024

Horrible service from a middle aged Asian man!! Very disrespectful. Moving our services somewhere else.

Oct 06, 2024

Exceptional service received from your agent Jason. Will definitely be a return customer.

Sep 06, 2024

Great service at a decent price. Car post repair/maintenance ran much better than before. The added convenience via the complementary Lyft service to/from work was much appreciated.

Jul 06, 2024

My experience was very good. I see no reason to doubt the work, it was done in time promised and the service advisor, Alexander Valera, was great. He even went beyond and helped me with unrelated information for an upcoming vacation.

Jul 06, 2024

Stay away from this place. Rude staff at automotive repair counter. I scheduled an appointment and did not get any confirmation text/email. Called them and informed that I am coming but when I showed guy was like can’t do the service today. They were just sitting chit chatting and had 0 interest in helping the customer. Extremely arrogant and rude customer service.

Jul 06, 2024

The service team was outstanding, professional,tech savvy,and honest. The mechanics were first class and fast

May 06, 2024

A few weeks ago, I had my car serviced and it returned missing a wheel cover (hub cap). The shop denied responsibility and stated they had received the car in such condition. I gave benefit of the doubt and thought the wheel cover (hub cap) might have fallen off on the drive there. I had done a walk around of the car before dropping it off and all the wheel covers were on, but somehow, I gave benefit of the doubt. So I had to buy a replacement wheel cover and had it installed at another auto shop. That’s when I learned this isn’t a wheel cover that snaps on or off (and not likely prone to falling off). It is secured in place with 5 lug nuts, which were still screwed on tightly (on the tire missing the cover). In other words, the wheel cover didn’t just fall off. Also corroborated by the other auto repair shop and asking other auto mechanics. I’ll never know what happened to my wheel cover while it was in this shop (either forgot to put it back on or was damaged), but definitely trust lost.

May 06, 2024

Update 4/12: Unfortunately, the multipoint inspection did not include looking at the battery when it came to under the hood. My battery was so corroded, it was easily seen. (I don't look at my engine, I paid them to do it), but no one saw it. Car died in not the best of places. So I will be looking for a true car expert and not returning here. :/ I submitted an online request to get my fluids checked (poor car hadn't been looked at in 3 years except for regular oil changes), and I got a call from Jason to schedule. He got me in first thing on a Saturday, and they also replaced my turn signal light, which had gone out three days before. I was done and headed home just over an hour later. I got a checklist of the next repairs based on milage, and I've updated my calendar to call and schedule my next visit.

Apr 06, 2024

Simply the BEST ... in quality of work, price, and communication. Thanks to all!!!

Feb 06, 2024

Amazing service they did my car runs so good after a transmission flush

Feb 06, 2024

Communicate clearly, and deliver quality work at a fair price.

Feb 06, 2024

Didn't do work charged for...man services have gone down

Feb 06, 2024

Excellent service

Feb 06, 2024

Few days ago I had my regular maintenance of my car in this location. I was told rotors & braking pads need to be replaced and gave me a quote. After some discussion over the call, I was promised $50 discount on the quote, after which I gave them the go ahead. This $50 discount (promised over the call) was on the top of the discounts they applied on the quote when I dropped-off my car. When I went to pick my car, I was surprised that the promised $50 was not applied in the final bill. I was told we were able to bring down the original quote and hence we decided not to give the promised $50 off. That was weird explanation #2. Weird explanation #1, I was also told initially they gave the discount and managed that somewhere in the bill. Seriously? In this age of clear digital billing for transparency, they think customers are fool and will accept these kinda verbal explanations? Because they mentioned we were able to bring down the final quote, now I am nervous if they really gave the genuine brand new parts? Did they compromise anywhere? They dint even cared to go through the Inspection report notes. Unless they resolve my concerns, I am NOT going to visit this location anymore, Not recommend. Update : no body has reached out to me despite giving my details as requested below. Seems like they respond to the reviews just to give a false impression to the readers that they care about the customer issues. 👎👎

Feb 06, 2024

Good customer service, friendly atmosphere, and very professional.

Feb 06, 2024

Good experience getting smog check and registration.

Feb 06, 2024

I have been along term auto repair customer and Don’t want to isolate the service adviser by naming him but disappointing customer service today

Feb 06, 2024

Professional service and nice people.

Feb 06, 2024

Quick attendance to needs, upfront pricing and allows updates to many dmv services. Much better than dmv. They need to sign an mou w dmv to provide all services....

Feb 06, 2024

They advertise they work on Teslas. From their website, I thought I was scheduling an appointment, but it is not really an appointment, which explains why there were so many openings. Turns out it generates an email asking you to call the AAA service center, and only after talking to a live person is an appointment scheduled. Scheduled an appointment and went in. My AC was not cooling (fan was working fine). At intake, the service advisor used my remote to open the frunk - he's not used to Teslas. I ended up giving my odometer reading from the app - no need to go into the car. They need to diagnose ($179?). I note hourly rates of $199 for nonmembers and $185 for members. Later, received a call from the service advisor telling me I need a new sensor which was north of $1,000 - the check engine light went on and they checked. Interesting since I don't think my Tesla has an engine nor a check engine light. Apparently he was calling the wrong customer. Late in the day, I received another call - they can't fix the car. Their computer can't communicate with the car - told to go to the dealer. Since they couldn't do anything, no charge. Picked up the car - the frunk was unlatched again. Several days later, I went to Tesla service which diagnosed a blown fuse and a failed air-conditioning compressor. It's an expensive compressor and the hourly rate is around $250, but at least I can get it fixed. Big waste of time, and I went to AAA to avoid the manufacturer which itself is frustrating (a recent service at Tesla took over a week and they said they spent 11 hours trying to diagnose a problem (Old 10+ year old Tesla means old software and the settings for new replacement parts are different, but Tesla chalked it up to goodwill)). At least for Teslas, not ready for prime time.

Feb 06, 2024

They did work on my 2003 Cobra, it's a very difficult car to work on and they pulled thru like champions. Could not be happier with service.

Feb 06, 2024

They never returned my call. I called the previous day 30 minutes before closing, I m on hold until they closed and talked to someone and said she wiuld call the next day as soon as she began working. She took down all the information i wanted but never got a call. This place sucks when trying to get your car fixed. But AAA does make sure you pay your annual fee to use their service. 🤔

Feb 06, 2024

Totally Satisfied. Trustworthy and thorough service. Jen is very helpful, professional, knowledgeable and friendly. Highly recommend AAA at this location.

Feb 06, 2024

Very good customer service…I Love AAA they have always been there for me and my family… I would highly recommend a family member or friend to AAA thank you guys you guys are great 🙏🙏🙏🙏

Feb 06, 2024

Very helpful staff. Always looking for more ways to assist customer.

Feb 06, 2024

Went for oil change. Jen was friendly and professional. It is conveniently located. There are many restaurants that you could to kill time while your vehicle is being worked on.

Feb 06, 2024

Fantastic staff who go above and beyond, amazing service.