AAA Northeast Phoenix Auto Repair Center

Jan 09, 2025

My daughter’s car (2015 VW Jetta white) broke down back in late August due to a timing belt breaking. Customer name K. Mercado). I live in California so I had no choice but to have this place replace the timing belt ($1536.00). The mechanic (Tim) explained over the phone I would be taking a chance because when timing belts break it could cause internal damage to the engine and it may not run right. After they replaced the timing belt the car ran extremely rough. Tim said I’d most likely need a new engine as there was most likely internal damage from the timing belt breaking. I travel to Arizona and trailer the car home. I discover they did not set the camshaft and crankshaft timing correctly as it was about an inch off alignment. It took lot of my labor, but I aligned them and the car runs perfectly. No fault codes. For over $1500 to replace a timing belt and for them not to sync the timing correctly is unacceptable. Cost me many hours of my own labor to fix their mistake. Imagine if I let Tim order a new engine? Unbelievable.

Jan 06, 2025

Warranty repair, was done quick, professionally and everyone was friendly.

Dec 06, 2024

Always get great service when I bring my vehicle in for any type of service, thank you guys

Dec 06, 2024

Asked for a quote for repairs , they called my dealership , got a quote from the dealership and upped the price by 20%. What a joke.

Nov 06, 2024

Was a customer since 2014. Called today to ask for an appointment to do a tune up and a once over before taking our old car to emissions. Tim told me they don’t do emission checks or tune ups. That if a check engine light was on they could fix that but not much more. That he could charge me for things as he’s checking them if I told him what I wanted replaced. My husband was listening in and so frustrated at the way Tim was talking to me that he said he would not do business with AAA again.

Oct 06, 2024

Great and professional service. They explained to me the car issues in a clear and honest way…that’s what you are looking for when you’re having problems with your car. Also, the final price was cheaper than the dealership. They offered me a ride home and back to the store when the car was ready. Will definitely go again.

Oct 06, 2024

Great experience. I will be back

Sep 06, 2024

Awesome! Nice, professional and very helpful. They got me in and out quickly and fixed the issue. Thanks for your great service.

Sep 06, 2024

Customer Service is outstanding. I received pictures of the problem areas before I had agreed to the service. I have been using AAA service for over twenty years and they have never done me wrong. My Customer Service rep (Tim Hansen) is professional and courteous and is always looking out for me.

Sep 06, 2024

Great Service

Sep 06, 2024

I have been going to AAA at 4101 E Bell, Phoenix AZ for several years and have never had anything but great service. Tim Hansen, my service rep is wonderful. He always explains what has to be done and what the cost will be. AAA never tries to over sell me which I appreciate. I know it is difficult dealing with the public however the employees at this location are wonderful. Cudoos to Tim Hansen. Thanks for the great customer service.

Sep 06, 2024

I was told my car required synthetic oil. I found out later that was wrong. My report showed my battery cables were corroded. He never even cleaned them. They were out of batteries but I was able to purchase one from mobile AAA a few days later. When I arrived home, I realized my receipt showed I was not a AAA member! Wrong. Never got the labor discount. I had to go to auto zone and my son replaced the battery connectors and pads. This is my first time using a AAA service center. After my husband died I wanted someone to trust with car repairs. I'm 70 years old! They lost my trust.

Aug 06, 2024

I brought my car and they told me I had some issues. And they couldn’t fix until tomorrow. I say I need to use the car tomorrow, but can I bring it in after I use it. They say yes. I come in the next day and Greg says he has no notes of my car’s issues, they’ll have to diagnose it to find the real issues, then it will take 3 days for the repairs. In the rudest and most condescending way possible. I was going here for a long time, but Greg lost me.

Aug 06, 2024

PEOPLE at. This. Place. Were. Very. Helpful. PRICE. WAS NT. CHEAP. BUT. BETTER. THAN. DEALER. I. AM. SURE. ALSO. SHUTTLE. TO. AND. FRO. WAS. GREAT. VERY. CLEAN. PLACE. ALSO. WOULD. RECOMMEND. THIS. AAA. DONT. FORGET. AAADISCOUNT.

Jul 06, 2024

Always had a good experience for car service here.

Jun 06, 2024

Check for coupons before you go. Good service

Jun 06, 2024

If you drive a BMW or any European car, stear clear of this place. They tried charging me $130 for a "European Oil Change." Yes, my car needs full synthetic oil and 2 extra quarts than normal, but their European tax is ridiculous and it's crazy that they think they can get away with it. Ended up taking my car to Midas on Santa Fe for $80 bucks. The guy laughed when I told him about my experience at AAA

Jun 06, 2024

Kind, knowledgeable, available. Super grateful for AAA Repair Shops and especially this location: close to us and a great fit for our needs. They never oversell yet advise if something is critical.

May 06, 2024

I was told i could get same day service for 75$ after signing up for 90$. Then when the tow truck driver arrived they informed me i would be 10$ per mile after 5 miles despite having the plus membership. I was not informed before they already had my card and showed up. I had a very bad experience. They are very underhanded and greedy. Not the same company from a few years ago.

May 06, 2024

So far, so good. Time will tell.

Apr 06, 2024

Very professional and friendly people.

Mar 06, 2024

This oil change place advertises it will “top off your fluids”. Apparently transmission FLUID, power steering FLUID, and brake FLUID is not included. So in essence they will throw some water in your windshield washer bottle and add water to your radiator!! Junky sketchy place! Stay the hell away!

Feb 06, 2024

Solidwork great

Feb 06, 2024

Brad was very helpful and prices was affordable

Feb 06, 2024

Excellent service got me back on the road quickly after changing my battery

Feb 06, 2024

First time ever. I had a very good experience. It was positive they worked well with the warranty car shield and they had it back to me a day earlier than guesstimated.

Feb 06, 2024

Great staff will be my go to repair shop.

Feb 06, 2024

Great. We appreciate the staff there & the mgr Matt is amazing!

Feb 06, 2024

I picked up my vehicle and noticed that there is now a curb rash on my wheel and a small chunk of tire cut out from the sidewall. I understand that the techs are required to drive my vehicle after my needed services were performed however I'm incredibly disappointed that there was no proactive accountability, there was no way the tech driving my vehicle didn't feel that rash, which leads me to believe the tech didn't even bother notifying his management team, additionally there was no evaluation by management to identify if the vehicle is in the same condition as it was when it was dropped off, The service performed on my vehicle was a fraction of the price of those wheels and tires and as a customer I would have appreciated my maintenance services to NOT result in more repairs. Unbelievable.

Feb 06, 2024

Staff was nice and explained all that was needed and didn't try to sell something that wasn't really needed. Fair price, lower than going to the dealership, and work was done right! They are busy, and recommend making an appointment!

Feb 06, 2024

Very professional extremely easy to work with

Feb 06, 2024

Very professional will definitely use them again

Feb 06, 2024

When MANY people are saying the same thing, it cant be a lie! You people are the most dishonest mechanics there is in Phoenix Arizona! Company needs to review who they have working on folks cars at this place.