AAA - Forest Acres

Jan 17, 2025

Excellent Service. They kept my vehicle a little longer than I wanted (needed a battery), but they had to work on cars for people who were out of town and I had another vehicle to use, so that was fine.

Jan 07, 2025

AAA Forest Drive is always so helpful and professional when I go in to have my car maintenance. I appreciate how kind and professional they are.

Dec 07, 2024

I visited this AAA for the first time today, and will definitely be a lifetime customer!! Good customer service is so hard to find these days, but Danny and Dusti are the BEST! Thank you, thank you!

Dec 07, 2024

Super super friendly staff! Very helpful and informative.

Dec 07, 2024

Took three visits before they actually listened to what the problem with my vehicle was. Spent over $2k to fix issues other than what I told them to fix. This place used to have excellent service.

Dec 07, 2024

Why is there so many bad reviews about AAA seems like managers would earn their salary and and fix these problems and do what the company takes members money for a good lawyer would fix their business $$$$ seems like they are only good for a tow truck service for the the funds you pay out each year!!!!!!

Nov 07, 2024

AMAZING SERVICE AND I CAME AT 5:45 and they close at 6 … VERY NICE AND FRIENDLY

Nov 07, 2024

Aaa sign hidden. Expensive repairs

Nov 07, 2024

Great place to get cars fixed, oil changes !!! Great customer service.

Nov 07, 2024

I trust AAA’s maintenance and recommendations

Nov 07, 2024

I want to thank Dusti, Dan and ESPECIALLY Cliff for their above and beyond help. I was in town from out of state and the starter went out on my car. They were able to diagnosis and repair my car on Saturday and saved me from having to stay over to Monday before going home. It is nice to know that you can still count on strangers in a time of need. My heartfelt thanks and appreciation.

Nov 07, 2024

Very helpful, this is my second time coming here and will return if needed. They are kind and efficient. Shout out John!!!!

Oct 07, 2024

Very knowledgeable and made it fun, bright, and upbeat as they helped me find the needed solutions for good travel coming up. Thanks again.

Sep 07, 2024

Danny and the team in AAA auto care have serviced my vehicles a few times and the service has been great. I would recommend the Forest Acres location to anyone. Thanks

Sep 07, 2024

The single star is for their friendly and kind demeanor, beyond that this is one of the most incompetent, lazy, and lying auto service centers I've ever experienced. Our vehicle broke down and the tow truck driver arrived within 30 minutes on the highway, which was great. Brought the car to the closest AAA station, which stated they were booked for the remainder of Friday and would take a look at it first thing Monday morning. Monday 1 pm we called them as we were traveling back and hadn't heard anything, we were told they were going to start looking at it and they would call us back. 5pm rolls around so called them again, they said they think it could be the engine or the transmission they needed to look at it further the next day. Tuesday we call them back and they stated they could not figure out what was wrong with the vehicle other than it seemed low on gas. They stated "We will fill it up tomorrow morning and give you a call" 1230 pm rolls around, no call, so we called. They stated "we don't have anyway of getting gas" they proceeded to ask us to come bring them gas for the vehicle while we live 1.5 hours away. Their suggestion was to call AAA again and have them drop some gas off. We called AAA again, confirmed the gas was delivered, the vehicle started, was driven and there were no issues or warning lights, good to go. So we drove down, paid the almost $200 for them to tear the car apart and do god knows what to it. Turned the vehicle on and the check engine light was on, cruise control was flashing, and traction control light was on. Not wanting to deal these do-nothings anymore, we drove the vehicle home with these issues, only to pop the hood open and find the mass airflow sensor was disconnected. I do not understand how this is a AAA center. Even if you can't figure out how to put gas in the tank of a car, at least learn to call back your customers as you stated you would. Do not take your vehicle here.

Sep 07, 2024

Very helpful got me back on the road quicky

Sep 07, 2024

Wait time was a little long, but for good reason - these guys are thorough! They gave me an in-depth summary of my car WITH IMAGES (!!!) and got back up and running for a great price. AAA was transparent, trustworthy, and courteous. Thank you AAA for saving me!

Jul 07, 2024

As a valued AAA Premier member for a long time I have NEVER had such a bad customer service experience with AAA. But my truck was towed here under the impression they could fix it but NOBODY decided to tell my grandfather they didnt work on previously worked on vehicles while having my truck sit there for 2-3 days. The manager DANNY was disgustingly argumentative toward my veteran grandfather and tried to talk to me like it was a us problem. WILL NEVER RECOMMEND THIS LOCATION TO ANYBODY !! The manager didnt try to even offer an apology as obviously the whole situation was a lack on communication. Danny work on your customer service as you should be setting an example as the MANAGER. Will be reporting to the higher ups!

Jul 07, 2024

Columbia, SC has a AAA roadside service person named Nicole…baby, Nicole saved my family twice within 24hrs. Nicole knows her job and she’s caring, professional and passionate about the client’s wellbeing. We did NOT have to wait hours for her to arrive, she arrived within minutes. Thank you, Nicole! Promote Nicole…she deserves it

Jun 07, 2024

My husband and I had excellent customer service from Facility Manager, Danny Bagwell and Technician, Mike at AAA, 4526 Forest Drive, Columbia, SC, 29206. We were getting ready to take a trip in our 2011 Honda Element when we started to have issues with the air conditioner not cooling properly at the stoplights. Initially we thought it would be something simple to fix. After checking, it turned out to be the condenser fan which required a part to be delivered before repairs could completed. Danny and Mike went the extra mile on a Saturday to get that part and then have it installed. They even worked together after closing to get our car fixed for our trip. We so appreciate the excellent customer service we received from them and would definitely use AAA on Forest Drive again. You do not usually see this kind of customer service anymore. Thank you so much!

Jun 07, 2024

Very terrible service. I purchased a battery awhile back and was told it's under a AAA warranty. The third party member they sent out was terrible and kept asking me to pay for my new battery with cash and that he can make it cheaper if so. Also he failed to mention you should keep the small receipt with it and that the purchase won't be in the system. I called and the person could not have been more unhelpful. She was blaming me for not having the receipt even though they did not have data on my account. They lie and try to take advantage. They try to take advantage of you and add on multiple additional fees. As a AAA member for years this was hands down the worst experience and worst location. Very rude and unhelpful

May 07, 2024

WORST CUSTOMER SERVICE EVER! I scheduled an oil change online for 10:00 AM and indicated that I would be staying with my vehicle. I arrived at 9:50. I was asked if I was staying and I said yes. At 11:30 I receive a call on my cell phone from AAA to let me know what they found that needed attention. On this call I said to the man that I was sitting in the waiting area. He says "then why am I calling you" and hangs up the phone. He then proceeded to make jokes about it - I could hear him as I was sitting right there! Never did come to talk with me. I finally left there at 2:15 PM. I have been a customer at this location for a very long time. This place was so much better when David Buck was still there. This will be the LAST TIME I go to AAA on Forest Drive.

Mar 07, 2024

Just went to get info on how to proceed with a repair. Excellent information on what to look into and will begin service week after the Super Bowl.

Mar 07, 2024

I had a terrible experience with AAA FOREST ACRES. On Valentine’s Day I took my truck to AAA forest acres for a brake issue I explained what the problem was and asked them to fix it. The next day I got a text giving me a list of everything they said was wrong with my truck most of it had nothing to do with my brakes. And the wanted $1400 to repair my truck. I asked if they would just fix what I needed them to fix and they said for safety reason they would have to fix everything on the list. I had truck towed to my house where I did the work myself. When I driove my truck after the brake repair in found my truck was skipping and running terrible. When I dropped truck off at AAA-it was running fine. I checked my truck further and the air breather was left unhooked. I also noticed that some of the things they said needed repair were in good condition and working properly. I felt very compelled at that time to do a review and let the community know the type of establishment this is. I felt that they were dishonest I will never use AAA again. And I suggest no one else use this location either.

Feb 07, 2024

Quick in and out experience. Needed a photo made and they did a great job.

Feb 07, 2024

Save your time, money, and sanity. Go anywhere else. All they do is read codes, they don't actually diagnose. Parts markup is more than 10x. I'm down $500 to fix a code that wasn't the problem, and would have been down another almost $900 without the car being fixed, except when they called back and said "didn't work, we want to do this next," I got smart. Towed my car to a real shop. Real shop fixed the second code, and replaced the fuel pump (the real problem), and did my 100k mile service all for $800

Feb 07, 2024

The AAA operator was pushing the tires because our granddaughter had a flat tire and it wasn't salvageable. When we got there we were told they didnt keep much of a tire inventory. They didn't seem to be prepared for a tire emergency.

Feb 07, 2024

Very prompt