AAA Fairfax Car Care Insurance Travel Center

Jan 07, 2025

I am a AAA member and I have always done service ( that includes Major Parts ) in this Location, the Staff has been very Professional except on my encounter of this Manager yesterday and Today 12/27/2024, very rude & unprofessional. I just went yesterday & today to check as Air was leaking from my Tire ( which all I bought from the same location) as I explained that I am a member, this so called Manager said “ I don’t care what Level of Membership but you can take an appointment after a Week “ with an attitude!!

Nov 07, 2024

Amazing People

Nov 07, 2024

I am beyond furious with the service I received today. I had a 1:00 pm appointment for an oil change, and I arrived early, yet my car wasn't finished until just after 4:00 pm. That’s over THREE HOURS for a simple oil change! Marc, the General Manager, tried to excuse it by saying they were short a tech. Frankly, I don’t care about your staffing problems what I care about is that I had a scheduled service, and my time was completely disregarded. This is unacceptable and shows a complete lack of respect for your customers. My time was wasted, and this has left me so frustrated that I’ve already canceled my AAA membership. I expected far better, and this experience was infuriating!

Nov 07, 2024

Not friendly attitude and say where did I see shop before come here is at aaa and I say nope I just ask can check why engine light came on after went shop Wednesday say everything will look good to go… but say have to come back Tuesday seriously?! Just ask to see problems then figure on my own simple but whatever lousy services

Oct 07, 2024

International drivers’ license

Oct 07, 2024

They had so much more in store for services than that I realized thought it was just Maps. We met Mason he's awesome he helped us with our International driver permits, and we learned alot from him about AAA benefits we did not know about. They have travel Services which we are definitely going to take advantage of so we've rejoined.

Sep 07, 2024

I definitely would give a 5 out of 5 stars, except I couldn't find on the website where it says the retail part of this store opens at 8am. I arrived about 745am, brought a book with me, and caught up on my reading. The people that work here are 5 out of 5 stars, they want to help you. One of the employees there told me they've asked to have the website updated but no changes yet. Updating the website would help. So, if you want to purchase retail items here, the Retail Counter opens at 8am. The Retail employee helped me 5 minutes before 8am. ;^)

Sep 07, 2024

I’ve been a AAA member since 2018. The auto care has always been beyond excellent. Recently, I had made an appointment for new tires and routine oil change. Upon arrival the staff realized the tires were not there yet. The tires in stock were significantly more costly. The car service manager matched the price I was quoted in order to not cause any inconvenience. Really excellent customer service I would 100% recommend. Honest reliable service.

Sep 07, 2024

Purchased a ticket with them. Had rain delay and need to rebook flight. No one can change it??? Jared, Deandra, and supervisor Elizabeth will not return calls. HORRIBLE customer service.

Sep 07, 2024

The AAA Fairfax had done an excellent job in changing oil, rotating tires, and performing extensive multi-point inspections of my Honda Civic with membership discount. The AAA auto service is trustworthy and commendable for the maintenance work. It is highly recommended.

Sep 07, 2024

Yes I usually fix my car care AAAfairfax Main Street I had to drop off my car usually if longer Time fixing my car they provide Lyft service apparently, I didn’t know about the new manager. He denied my request and I didn’t wanna wait there another 56 hour but he was rude, I have been getting ride if the car fix more than 5 hours I am willing to wait to 2 1/2 or three, but when it comes to more than five hour, it should provide the Lyft service that I haven’t getting instead of being rude to the customer ! They hire the wrong manager I like Deborah who helps me a lot last 5 years her smiles and customer services are amazing !

Aug 07, 2024

I went for an oil change and flat tire, and they told me that it will be fixed in an hour. I came back in an hour to pick up my car, and they shamelessly said they hadn’t even started. Very disappointing experience.

Aug 07, 2024

Kaitlyn at the front desk was so helpful! They fixed my car same day! Thank you.

Aug 07, 2024

Very professional staff

Jul 07, 2024

For travel planning, go see Danielle Akram at this location. She's fantastic. She will walk you through everything you need and help you get it done the right way.

May 07, 2024

Do not take your car here! Daughter had car trouble. AAA towed her car here. They replaced brakes for $1300. Within a year brakes started leaking fluid. Service Manager (Mark) said they had to do the work at this shop if we wanted the warranty to apply. Mark committed to have a tech work on the car on Monday if I dropped off on Sunday night. I did. Couldn’t get in touch with Mark for an update for multiple days. Now 11 days later and they haven’t done the basic diagnostics. We’re without a car for almost two weeks and we’re completely at their mercy. Don’t do business with this shop.

May 07, 2024

First time getting work done here, and there was a mixup with an appointment I booked, so my car wasn't ready when expected, but Mark, the manager, went above and beyond to get the service completed quickly and he was apologetic for the mixup. Great Customer service! I would definitely go back.

May 07, 2024

I had to drop my car off overnight because the garage isn't open on sundays, nbd. Left a note with my keys that told them the exact error codes that resulted in my car being there. The next day, they took 8 hours and 35 minutes to tell me...the same error codes I told them to begin with, and to take it to a specialist. WHY?? You had the codes at 7:30 am when you called me after opening this morning. You presumably knew what they mean before 4pm today. You could have just told me this morning it needed to go to the dealer but no. Customer's aren't real people, they don't have lives that they need their vehicles for! They just cease to exist when not handing over car keys or thousands of dollars.

May 07, 2024

I left feeling dissatisfied and am unlikely to return. I would advise seeking tire services elsewhere for a more reliable and customer-friendly experience.

May 07, 2024

left me in the middle of the highway this is the 3rd time they’ve done this for me and my family members! DONT WASTE UR MONEY ON THEM !

Apr 07, 2024

Made an appointment with them one month ago to replace a vehicle part. Took a leave from work and got there but was told the part was not ready yet and needed to wait several hours. Common, I made the appointment with you 30 days ahead and yet you still couldn't get the part ready on the day of the scheduled service?

Mar 07, 2024

Do not take your car here. Actually, don't get a AAA membership at all. It's a total scam. After we paid them $600 to fix our car, we didn't realize until the drive home that they didn't fix it the whole way and were almost in an accident because of their negligence. So we had them tow it back to the shop where it sat for nearly a week while they desperately tried to find an issue that could have caused the problem they just didn't fix. So after all that, we didn't ask for our money back or threaten legal action or demand they reimburse us for the rides we had to pay for while they held our car hostage. All we wanted was for our car back without paying for a ride or to have it towed back as a separate service charge. And we were told by several supervisors that that was reasonable and they would do that. Until someone else called and told us that it wouldn't be covered. We went around like this for days until they finally got it together and agreed to give us our car back. So save yourself the headache and going without your car for a week and just use State Farm roadside assistance to take it literally anywhere else.

Mar 07, 2024

Friendly, Quick and very good at educating customers about their product

Mar 07, 2024

Helpful staff

Mar 07, 2024

The customer service and negligence on the part of the shop were so bad, I canceled my AAA membership. They botched a simple repair, put my family at risk by not testing it, and then took days to fix it. It took no less than 2 days, 5 calls, and 4+ hours talking through various layers of AAA bureaucracy just to get the vehicle towed back to my home without paying extra fees. The systemic, layered failures in customer service and repair work should be a cautionary tale for prospective customers.

Mar 07, 2024

Travel front desk so dysfunctional. Don’t waste your time. I cancelled my membership today. I miss the days when they actually helped you🤷‍♀️

Feb 07, 2024

AAA offers a variety of services at the this location including car repairs, insurance, and trip planning. We visited to have passport photos taken so that we could renew our expiring passports with the State Department. We arrived without an appointment and were greeted immediately by a very capable young man (Mason). He took the photos and processed them quickly. We were on our way in about 20 minutes. Also note that AAA members get a significant discount on many services, including passport photos.

Feb 07, 2024

Been going to this location approx. 10yrs for tire installations and maintenance. Making appointments is easy, everyone from the call desk to mechanics are a pleasure to deal with. I appreciate the thorough inspection to make sure your vehicle is safe and ready and not just rush to do the job. Very highly recommended!!

Feb 07, 2024

Friendly staff and easy to make an appointment. Mechanics have done a great job on servicing our 3 family vehicles.

Feb 07, 2024

Great customer service and the manager is wonderful. Great price on four tires and an alignment.