AAA Cherry Grove

Jan 31, 2025

I’ve had two incredibly concerning experiences with this repair shop that have endangered my life and made me question their professionalism and safety standards. The first incident occurred when I brought my car in for a routine check. After the service, I drove home only to realize that the oil was completely empty. The shop had missed a massive oil leak, and I was left driving a car with no oil. When I called to inform them of the issue, they actually instructed me to drive the car back to the shop with no oil in it, which is incredibly unsafe. I refused, and had to have my car towed back. This kind of carelessness could have easily resulted in catastrophic engine damage—or worse. The second time, I brought my car in for an oil change and preventative maintenance. After the service, I noticed a strange noise, and upon inspection, I found that the heat shield under my car had been improperly reattached. It fell off while driving, got crumpled under the car, and left me stranded on the side of the road. This wasn’t just an inconvenience; it made my car undriveable and was another example of gross negligence. I am appalled by the lack of care and attention to detail at this shop. These mistakes have not only been incredibly costly but also dangerous. I would strongly advise anyone to look elsewhere for car repairs if they value their safety and the reliability of their vehicle.

Jan 30, 2025

My experience with AAA Finneytown and Cherry Grove has been beyond frustrating and unacceptable. On January 21, 2025, I went to the Finneytown location to have all four tires replaced on my Polestar 2. I was told that an alignment was required and that they could perform it. Trusting their expertise, I approved the alignment. After the service, my car began pulling severely to the right. I contacted the Finneytown location on January 23 and spoke with Megan, who was courteous and professional. She informed me they were fully booked until the following Thursday and suggested I try another AAA location. I then went to the Cherry Grove location, where I was informed in writing that AAA Tire & Auto Service is not authorized or equipped to perform alignments on electric vehicles. This was confirmed by their own documentation, which I have attached. Polestar has not released alignment specifications to anyone outside their authorized service centers. Despite this, AAA insisted they had the correct specs. To verify this, I called the Polestar service center directly. Not only did they confirm that the specs AAA provided were incorrect, but they also reviewed the specs AAA used and stated they were for the Performance Edition of the Polestar 2. My car is the Dynamic Edition, which requires different alignment specifications. Polestar kindly provided me with the correct specifications from my last service with them in September 2024, and I have attached these for comparison. This unequivocally proves that AAA used the wrong alignment specs, which caused my car to pull severely to the right. Additionally, I have attached a receipt showing that the Finneytown location performed the alignment, which they never should have attempted. While I was refunded for the alignment itself, AAA has refused to take responsibility for the damage caused by their mistake. I now have to arrange for my car to be fixed elsewhere, which could lead to significant costs, all due to their incompetence. To make matters worse, William Johnson, who claims to be the manager overseeing the Cincinnati area, was extremely rude and combative on the phone. He wouldn’t let me get a word in, dismissed my concerns, and showed no willingness to take accountability for the issue. His behavior was unprofessional and disrespectful, and I was left feeling uncomfortable during the conversation. As a woman, I do not trust him to treat women fairly, and I’d think twice about having him handle your wife’s or daughter’s car with care or respect. His conduct is unacceptable for someone in a managerial role. If you own an electric vehicle, do not trust AAA for alignments or any service requiring specialized knowledge. They are not equipped to handle it, and when mistakes happen, their management will not take responsibility. I am attaching: A receipt from the Beechmont location stating they cannot perform alignments on electric vehicles. The alignment specifications provided by the Finneytown shop, which were incorrect. The correct specifications provided directly by Polestar. A receipt showing the alignment was performed at the Finneytown location. Save yourself the hassle and take your vehicle elsewhere.

Jan 06, 2025

Wanted my brakes checked for safe driving this winter. They do free brake inspection. Quick service and advice.

Dec 06, 2024

Call them directly for your appointment. I googled their location, and clicked in “make an appointment”. I got a 7:30am appointment for 5 days later, and got a text confirmation. When I arrived at the date and time, the guy at the service desk didn’t see my appointment and asked if I made it online. When I confirmed, he said it was better to make appointments by phone and that they couldn’t work on my car till 11am.

Dec 06, 2024

If I could give zero I would. Usually go to Valvoline for my oil changes but made an appointment here since it was close to home. Hour and 40 minutes later my car was done. In their inspection they find my rear wiper blade broke..which I knew and anyone who touched it without taking it off would have known. My bill for oil change and a tail light was $38.99, but had I replaced the rear arm and blade it would be $178! The rear arm and blade costs $15.99 on Amazon and is an easy fix. Drove the car out of town on Sunday and low tire pressure goes off. Go to get air and 3 of my 4 tires have been overfilled. Filled up the low one that they probably took air out off. Can’t wait to see what else they did to my son’s daily driver. Will never go back there since clearly all they are trying to do is meet their new daily goal. Which was significantly increased. I know this from sitting there for an hour and 40 minutes for a simple oil change! Update: Customer Service sent email. It stated, “When convenient, please provide your 16-digit membership number (if applicable), and your phone number.” Provided number and now want to argue with me via email. These people are a joke just like the repair shop! Also, the rear wiper blade I fixed in less then 5 minutes for $16.

Nov 06, 2024

Excellent service! These guys are fast and very efficient!

Sep 06, 2024

The AAA agents there are so nice, helpful and knowledgeable!

Sep 06, 2024

Kimberly took complete advantage of me. I asked only for a passport photo and before I know it she’s asking if I’m qualified for a credit card & then had me signed up for. I didn’t even want one. Next thing I know she’s throwing a free pen and chocolate at me and sending me on my way. Highly dissatisfied with this service and hope y’all learn to listen to the costumers exact needs rather than just do what you please. If I could give it 0 stars I would.

Aug 06, 2024

what service asked for maps tour books and highlighted areas for me to explore in and around Wisteria event center for upcoming festival last of this month did an excellent job with EVERYTHING!!!! Thank u so much for all the info!!!! your Awesome

Jul 06, 2024

I had my wife’s car towed here from down the road on Wednesday/Juneteenth since we have AAA and app suggested they were available to service it immediately. Upon arriving, the gentleman that helped me quickly addressed my need (screeching coming from wheel/brake area but couldn’t see anything and new pads and rotors installed 6months prior) but he quickly clarified that the online estimates are wildly off-base as they were backed up for days with Summer tune-ups and breakdown service requests due to the heat wave and would be 3+ days before they would likely get to look at our car. Unfortunately my dealership down the road said the same thing and had no loaners, so I left it with AAA Bob Sumerel. The next morning they called and confirmed there was a rock stuck in the brake pad, they removed it and reassembled the brakes and car was ready for pickup. Despite the fact that the initial check in wasn’t the most reassuring, I understand the person helping me was trying to ensure I didn’t have unrealistic expectations for when they could get to it, and they ended up exceeding my expectations. I truly appreciate that they were able to prioritize us, got to it quickly and didn’t charge us anything, not a penny. Very easily could have charged for the labor and/or time involved. Thank you for your expedience and trustworthiness!

Jul 06, 2024

I've been going here for several years for our family's vehicles. I've always had great service. If anything needed to be fixed on our vehicles, they explained why & even showed where the issue was. This is the only car maintenance shop I trust. I wouldn't go anywhere else. You do not need to have an AAA membership to get your car serviced. I would recommend one since you do get car service discounts & roadside assistance if it is ever needed. Also, inside the building, there is a service desk that can give help you plan trips or get ideas for travel. For this service, you do need a membership.

May 06, 2024

Biggest crooks I've ever come across! Save yourself a lot of money! DON'T GO HERE!

May 06, 2024

In and out in a very reasonable amount of time. Great customer service. Excellent work on my car. I recommend them

Feb 06, 2024

Advertised an oil change for $16.99 and charged me $81.22 with no warning it would be more. Criminal!

Feb 06, 2024

Awesome customer service!

Feb 06, 2024

Chris originally helped me the first time I went in. The tires I wanted weren't in stock. He could get them by mid afternoon. Shortly after I arrived home, Chris called and said he is having them delivered by special delivery. I got there before the delivery and had to wait. When arrived, I waited for them to be put on. Though the waiting was a bit long, Chris went above and beyond to get me the tires I wanted. I've been going here for over 20 years. Never been disappointed.

Feb 06, 2024

Great customer service for their members.

Feb 06, 2024

Great service!!

Feb 06, 2024

I did not submit the initial review of 4 stars. At best I'd give a 2.5. My last experience with your business was a negative one. I most likely will not return after years of coming there for my car services.

Feb 06, 2024

Overpriced, did not change out all of my spark plugs when I brought it in. Two months later another one was misfiring Note* Bob Sumerel responds to these bad reviews by saying sorry and asking for an email to address the issue. It's just a farce I emailed and no response

Feb 06, 2024

Service was great. Everyone was very friendly.

Feb 06, 2024

The customer service here was amazing. They took excellent care of me and my car.

Feb 06, 2024

They don't take reservations, and it's first come first serve for tire service. Was asked to wait 2 hours to get one tire checked for damage / balanced.

Feb 06, 2024

They offer reasonable prices and professional services in a timely manner. I got 4 new tires and an alignment in half a day.

Feb 06, 2024

Very friendly and prompt.