25th Street Automotive

Jan 17, 2025

Incompetency @ its finest. Vehicle was serviced and less than 2 mos later the engine blew @ 74,000 mi. Terrible mechanics and a waste of $$$! What a joke.

Jan 07, 2025

Awsome Service.

Jan 07, 2025

Made an appointment for my transmission... specifically said that was reason for visit. After driving to the shop for 30 minutes, was advised to bring it to a transmission shop. Maybe don't take my appointment next time. Do NOT recommend Update: thanks for the snarky response about predicting the issue over the phone. What this comes down to is I mentioned transmission over the phone and said the EXACT SAME THING in person. You people are a joke and the customer service is appalling since Bill is gone. Again, DO NOT RECOMMEND unless you want to be talked down to and given the run around. I'll never return to this place despite them being primary service of my vehicle for 5 years. There are more respectful shops in the valley and this is NOT one of them.

Dec 07, 2024

Absolutely amazing work. Thorough, honest, & knowledgeable of modified off-road vehicles. 75 point inspections to help diagnose what was going on with my jeep & they did one of the most in depth inspections I’ve ever received. Didn’t give me a hard time about it being modified like the jeep dealership would have. Always support small businesses and local shops when servicing your vehicles, they will always be honest rather than gouging you at the dealer for services that you don’t need.

Dec 07, 2024

Finally an auto shop with integrity! I highly recommend!

Dec 07, 2024

I called to set up an appointment for an oil change. The guy on the phone was very condescending and rude. Needless to say l will not ever be using this business for any of my car needs. Learn customer service skills to gain customers. It's as simple as that.

Dec 07, 2024

I have lived next to this location for over 13 years, and every time, I have wanted to make this location my permanent local mechanic. However, every time I have gone to get work done on my vehicle, I get someone saying that they are too busy to take new business or their short-handed. This location also wanted to charge me $500.00 to change a battery (really?? !!) He said because my battery is located by the front wheel well, he is taking the tire off, and putting back on was a lot of labor... hmmm ( hate to see what they would charge to drop an engine 😒) needless to say, I went elsewhere and got one for 1/2 of what they were asking...apparently they want a different type of clientele. Good luck

Nov 07, 2024

The front left headlight on my 2027 Buick LaCrosse failed. It's lit through an HID lamp. Everything on line indicated that, in order to replace it, my front bumper needed to removed, consuming about 2-3 hours of labor. Javier, however, was able to remove and replace the lamp without removing the bumper. He was amazing and saved me a bunch of money. He showed great professionalism and gave wonderful customer service.

Oct 07, 2024

Horrible experience! My check engine light was on and the code was p0101(MAF) .I knew that going in so when I got back to the shop and I was given a bill for diagnostics $323 I have never paid more than $130 for diagnostics before. I couldnt believe it and upon questioning him what that was for. He said well it took a long time to diagnose it . I told you that when I brought it here . They said I needed a Nissan OEM MAF sensor and ..the estimate was $617 for the part plus labor. That's crazy and they were over $300 higher than repair pals highest estimate. Don't let all those good ratings fool you because I was ripped off and if the owner cares as much as the reviews say than I should have a refund coming. I got absolutely nothing for $323.

Sep 07, 2024

After having taken my Kia Sorento to a local Kia dealership for a routine oil change, the dealership claimed that there was over $3000 worth of ‘critical’ work needed on the car. Instead, I brought my car into 25th Street Automotive (due to their excellent reviews). They were extremely transparent with what was essential (which was considerably less than $3K), verses simply tying to sell more service to make more money. Rarely does a car owner know more about their vehicle than an experienced mechanic/technician. So we are usually at the mercy of ethical people. I now only bring my car here because the experience has been honest, clear, consistent and friendly. I highly recommend these guys.

Aug 07, 2024

These guys are the best. I 100% trust them and their judgement. I’ve never had a problem with their work, prices are reasonable, and they are completely transparent about what needs to be done and why. They have even told me when it was time to let go of an old car and also encouraged me to hang onto my current one that is in really good shape and has many more years of life left. I won’t go to another mechanic.

Jul 07, 2024

The guys at 25th Street Automotive helped me with my check engine light repairs and were able to save me money when they were able to finish the inspection and services quicker than anticipated. I’d definitely come back to this shop again!

Jun 07, 2024

I've been taking my vehicles to 25th St Automotive for years, and they've always been honest and reliable. Bill, the owner, is trustworthy and never tries to upsell unnecessary services. They've worked on a variety of cars in our family, from a Range Rover to an Acura MDX, and we've always been happy with the quality of work, fair prices, and friendly service. Highly recommend!

May 07, 2024

Rude customer service morning of 4/10/24, condescending, acted like the customer was a inconvenience

Apr 07, 2024

Don't go anywhere else.Angie's list was a bust on shops that made repairs but broke something else on my vehicle.Got this shop info from Mark Salem's web site.Best shop in Phoenix.If they can't fix it they know somebody that can.

Apr 07, 2024

I have been going to 25th Street for 6 years and the service has always been amazing. The staff is friendly and attentive. The technicians are knowledgeable and efficient. The pricing is fair and transparent. I highly recommend them to anyone in search of reliable service.

Apr 07, 2024

I love 25th Street Automotive!! I am a single woman so finding auto mechanics that I could trust was a challenge. Not anymore. This is a small shop that provides excellent service and advice. They run their business with honesty and integrity. I have been a satisfied and happy customer for over 10 years now.

Apr 07, 2024

I love these guys so much! Bill has continued to give me the best car service for nearly a decade and for 2 cars. Thank you so much for your amazing service by helping me keep my family safe on the road🫶

Apr 07, 2024

Super friendly, quick and reasonable prices. I’ve been to lots of auto repair places that really try to take advantage and upcharge me but 25th automotive gave me a fair price for parts and labor. will definitely be going back!!

Apr 07, 2024

The team at 25th Street Automotive were amazing! They were great at communicating throughout the repair process, especially since I had to have my car towed there, and letting me know what was wrong, and how long it would take to fix it. The pricing was reasonable, and mechanics did a wonderful job. I'll go back!

Mar 07, 2024

I wanted to go here because it was close to me. However, they were very rude over the phone. I asked a few questions and was met with a condescending tone. I asked a friend about them and they said they were extremely rude to him as well and even messed up his engine. I am really shocked I had this experience because they had great reviews. I called a couple other shops down the street and was met with much more kindness.

Mar 07, 2024

This shop is the best . Very professional, reasonable prices, top notch service...communication about the work to be done . Classy business. Glad Tracy the notary gave me their info. Very satisfied consumer...thanks again Bill,Tom,mike and the mechanics.. From Mr Santori.. 5 stars☆☆☆☆☆

Feb 07, 2024

Above and beyond, exceeded expectations. Honest pricing.

Feb 07, 2024

An honest auto shop! You can trust that you need what was quoted and they did what they said!

Feb 07, 2024

DO NOT GO TO THESE PEOPLE WE HAVE HAD MULTPILE ISSUES WITH THEM

Feb 07, 2024

Excellent shop and great staff.. thanks !

Feb 07, 2024

Great service! Bill and everyone were great. I would highly recommend them.

Feb 07, 2024

Have used them several times. Have always had great service.

Feb 07, 2024

Honest guys who know cars. I've asked about doing transmission work and they advised against it. I've taken my car in for mysterious issues and they document what they've done in detail and advise against throwing money at a problem until they know it will fix it. Whether you know cars or not, take yours here for service, maintenance and repairs

Feb 07, 2024

I have been looking for a quality, honest shop to service my vehicles & repairs when needed. They have not let me down, always friendly, helpful and quick. They’ll take the time to explain what they’re doing, why they’re doing it and how. If you want a dependable, high quality shop 25th st is your pick!

Feb 07, 2024

I met with Bill's team at 25th Street Automotive because my shifter was locked into the park position. Bill and his team were able to schedule me in a timely manner, accurately diagnose the problem, and get my car back to me later the same afternoon. My car works perfectly and everyone was wonderful to work with. Thank you 25th Street Automotive team!

Feb 07, 2024

I was referred to 25th St Automotive by my former neighbors and have taken my Toyota Corolla there as needed for oil change, scheduled maintenance. I'm pleased with their service and recommend them to anyone looking for good mechanics to take your vehicle to. Also thankful to Bill with the driving you home and pick you up again service when vehicle is ready.

Feb 07, 2024

My guys! Highly recommend.Honest, trustworthy and great shop work done in the neighborhood. I give this place 5 stars(out of 5)

Feb 07, 2024

These guys really know what they’re doing, and never advise unnecessary work on the car… honest, kind and patient. I’ll never stop recommending them to friends. NEVER!

Feb 07, 2024

Very courteous, clear, and transparent service.

Feb 07, 2024

Very nice person was working there. I was looking for emissions testing. Wrong place, but not too far from me, and I need an oil change.

Feb 07, 2024

Wow speechless. Only if everyone was honest as them. Thank you.

Feb 07, 2024

brought my car in to repair my ac. they couldnt fix it because its a new ac system, but they waived all fees since they couldn't service the car. they're good, honest, hard working people and i would definitely recommend this place.